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Company Name : Republic Services Inc
Location : Phoenix, AZ
Position : Work From Home Customer Service Rep
Job Description : Job Description
POSITION SUMMARY: With general direction and knowledge of Company services and processes, the Customer Service Representative I is responsible for processing and resolving customer service requests in a timely and accurate manner.
PRINCIPAL RESPONSIBILITIES:
Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect.
Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries.
Inputs standard customer requests into Company systems.
Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues.
Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.
Enters service and route data into computer for billing and route scheduling purposes.
Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
Performs other job-related duties as assigned or apparent.
QUALIFICATIONS:
An Associate’s or Bachelor’s degree.
Knowledge of the waste management industry.
Experience using bilingual skills in a business environment.
MINIMUM REQUIREMENTS:
High School diploma or G.E.D.
Minimum of 1 year of experience in a call center or other customer service related environment.
Experience working in a team environment.
Why choose Republic?
Joining Republic isn’t just about taking on a new job, it’s about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.
As a company, we are proud of our values and encourage those who share in our aspirations to join our team: · We protect our colleagues and communities through safe practices everywhere, every day. · We are committed to serving our customers and communities by going above and beyond to exceed expectations. · We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world. · We are driven to deliver results in the right way. · We encourage a human centered culture that honors the unique potential and dignity of every person.
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
401(k) plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
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