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Company Name : Citi
Location : Chennai, Tamil Nadu
Position : CCU OFFICER
Job Description : The Service Rep 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.. Responsibilities:
Assist with evaluating and resolving service inquiries from clients across different platforms
Effectively use various computer systems to complete assigned tasks and address account inquiries
Develop and maintain working knowledge specific groups of Citi products and services
Analyze and identify potential risks and identify solutions that meet client needs
Complete assigned tasks in an accurate and efficient manner
Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
2-4 years’ work experience in a related role
Proficient in Microsoft Office and Windows Operating Systems
Demonstrated experience solving customer service inquiries
Effective verbal and written communication skills
Ability to work in a fast pace environment
Excellent technical and data entry skills, including the utilization of a 10-key touchpad
Proven ability to navigate multiple systems and customer service platforms concurrently
Education:
High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Profile :
The Unit is a nodal point for receipt, tracking, resolution and close-looping of all client enquiries / complaints / escalations across GCG India
Involves handling of responses for In-house escalated channels across Cards, Liabilities, and Assets
It includes call backs to customer to ensure end to end resolution
The role entails co-ordination with front end units / other referral channels to ensure effective handling of customer concerns
Requirement:
Excellent Written & Oral Communication
Good interpersonal skills with ability to interact with customers
Able to handle all documentation/trackers independently
Enthusiastic and Self Motivated
Ability to work in a dynamic environment
Team player with a positive attitude
Sound judgment and strong decision making skills with an eye for detail
Good computer skills in MS-Excel, MS-Word, MS-Power Point, etc
Ability to prioritize and effectively delegate
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Job Family Group: Customer Service
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Job Family: Service
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Time Type: Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the “EEO is the Law” poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
This post is listed Under Chennai jobs
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