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Company Name : Propeller Airports Paine Field
Location : Everett, WA 98204
Position : Concierge
Job Description : Concierge
Job Description
Working for Propeller Airports Paine Field means being part of a community of employees and striving to provide the best in concierge/hospitality services for our clients daily.
Our Concierge is the face of our airport, bringing people together and connecting people to and by their shared experiences. By exemplifying professionalism and superior customer service skills, the Concierge provides each person who walks into our airport/terminal with a remarkable, one-of-a-kind experiences. The Concierge plays a vital role in helping the company establish customer loyalty, leading to ongoing engagement, satisfaction, and retention.
As a Concierge, you will be responsible for providing superior customer service to our clients, which will allow us to deliver exceptional express service, and personal attention. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative, and employ a diverse set of skills. A Concierge brings positive energy to each conversation, helps to resolve client issues quickly and effectively, and makes everyone feel welcome and appreciated. In addition, a successful candidate will promote creativity and encourage out of the box customer-focused thinking. This will be accomplished by creating relationships based on understanding client needs, concerns, lifestyle and preferences by carefully listening to the client, and providing relevant and helpful knowledge.
Who You Are
Strong management and leadership skills
A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connect well with others.
A Team Player. You are united with teammates in delivering the best experience to current and prospective residents.
Organized. You are flexible and able to juggle personal interactions with teammates and residents smoothly.
Caring. You put yourself in other’s shoes and strive for positive outcomes.
Motivated. You invest extra energy to reach your goals and create synergistic relationships with team members and residents.
Solution-Oriented. You follow through on commitments, letting the clients know that they matter.
Responsibilities
Key responsibility is to ensure total client satisfaction
Greet and assist client’s curbside, at airport gates, or arrival halls and escorting them to their desired next points within the airport.
Knowledgeable about all airport amenities such as restaurants, services, retail locations and airline ticket counter and gate information.
Develop and maintain professional rapport with regulating agencies and airlines within the airport
Exhibit utmost confidentiality with clients and client information
Maintain strict adherence to escorting protocol within the airport
Passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skills
Demonstrates the ability to have proactive problem-solving techniques
Demonstrates ability to collaborate with other employees to overcome abnormal situations
High level of cultural awareness
Direct experience in higher end or VIP services in the hospitality industry in order to recognize the high value customer
Excellent internal and external customer service skills to handle all client’s needs, concerns, and accommodations
Ability to work in a hectic, stressful environment while delivering a very calm, positive, efficient and comforting service
Adapt to an ever-changing environment and be resilient
Requirements
High school diploma or equivalent Demonstrated proficiency in working with computers including word processing, calendar management, software/database, and social media
Excellent communication, interpersonal, time management, and organizational skills
Preferred Experience
Associate degree from an accredited university in Business Administration, Hotel and Property Management, or related major preferred
Four (4) years’ experience in the guest services, front desk, management operations, or related professional area
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
COVID-19 considerations:Propeller Airports Paine Field has increased its cleaning, sanitizing and disinfecting protocols as recommended by the (CDC) and will continue to maintain a robust cleaning program to ensure the health and well-being of all employees and clients.
Ability to commute/relocate:
Everett, WA 98204: Reliably commute or planning to relocate before starting work (Preferred)
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Work Location: One location
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