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Company Name : Indeed Flex
Location : Richardson, TX 75081
Position : Customer Service Representative
Job Description : Note: This job is for Indeed Flex, but will take place at a client’s worksite.
Indeed Flex is hiring Customer Service Experience (bilingual and non-bilingual) Representatives for an onsite position with one of our clients in Richardson, TX.
$400 SIGN-ON BONUS INCLUDED!*
Sign-On Bonus to be paid $200 after 1st week
$200 after 4th week of employment.
Sign on bonus applicable for onsite positions only
Benefits:
Indeed Flex offers comprehensive benefits to all employees to fit a variety of needs and situations including:
Weekly Pay
Medical
Dental
Vision
Pay: $16.00/hr ($16.50/hr for bilingual)
Job location: Alma Rd, Richardson, TX 75081
The Customer Service Experience Representative I is an entry-level position that works in a high-performance customer-focused team environment and is responsible for the execution of customer-oriented tasks. This position will also be responsible to provide effective resolution to customer issues. This is a customer service position in a fast-paced centralized accounting services environment providing financial services to community associations throughout North America.
Performance Responsibilities:
Answers incoming calls in a timely, professional and very courteous manner
Exhibits professional behavior with both internal and external business associates that reflect positively on Associa and is consistent with company policies and practices
Demonstrates excellent flexibility and effective communication skills in their interactions with others
Troubleshoots and answers questions from homeowners relating to their account
Must apply common sense understanding all job-related tasks and interactions
Will follow routine protocols and must be able to identify when routines do not apply in a specific situation
Ability to identify and escalate calls to next level for additional assistance as necessary
Ability to multitask while taking incoming calls
Must demonstrate acceptable business writing skills
Provide courteous and proactive experience in the client’s information inquiry process
Qualifications:
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
Knowledge of general office equipment (copier, fax, phone systems, etc.)
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
Knowledge of conflict resolution techniques at a proficient level
Professional communication skills (phone, interpersonal, written, verbal, etc.)
Professional customer service skills
Self-motivated, proactive, detail-oriented and a team player
Confidentiality and discretion in the performance of all duties and responsibilities
Time management and time-critical prioritization skills
High School diploma or GED Required
Associates Degree Preferred
0-3 years of directly related or closely related experience
About Indeed Flex: Want to work when you want, where you want? Join Indeed Flex, the staffing platform of Indeed – where we help you to get jobs with our clients directly.
Through our app, you are able to browse jobs near you and get paid weekly directly into your bank account.
Download the Indeed Flex app on the Apple Store or Google Play store today!
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