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Company Name : Carestream Health
Location : Mumbai, Maharashtra
Position : Executive Customer Service
Job Description : Date: Apr 4, 2022
Location: Mumbai, IN
Company: Carestream Health
Position Summary:
Position Responsibilities:
Represents the interface with the Service Department and Logistics Service Parts DepartmentActs as one contact to the Customers/stake holders/country and functional representatives, communicating all relevant information and ensuring customer satisfactionHaving the role of Dispatcher, he/she receives service requests from customers and field engineers via phone or e-mailRecords all data provided by the customer in the systems, in order to make sure that the signaled issue will be solved; takes all and any relevant pieces of information in order to help solving the case, making sure the field engineers who are going to contact / visit the customer will be informed correctly and as rapidly as possiblePlaces spare part orders for customers and Field engineers.Upon request from field engineers/ stake holders/country and functional representatives (received via phone, or electronic mail) the dispatcher offers data about equipment (location, historic), spare parts, customers, contact peopleManaging spare part orders (FOC /E-SERVICE ORDERS and DIRECT PARTS SALE ORDERSManaging Price requests/ Quotes in SAPIn special situations, performs the formalities needed for closing cases, by registering all data from feedback sheets in the systemPerforms needed formalities in order to register newly installed equipment in the systemIssues, gets approved and sends to the requesting parties (customers or field engineers) quotes for acquisition of spare parts and service calls, based on data existing in the systems and on requirements specific to his / her area of responsibility
Required Skills & Education:
Graduated from UniversityMinimum 2-3 years of previous work experience.Previous work experience in customer relationships, supply chain and logistics departments preferredComputer skills, MS Office package required.Strong inter-personal skills and a good team playerProblem analysis and problem solvingExposure to SAPWritten communication
Desired Skills:
Foreign languages skillsPrecision and accuracy in styleSelf confidence and independence in taking decisionsPunctualityBasic knowledge of LC and order processing
Work Environment:
Physical Requirements:
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