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Company Name : TDC Systems Intergration LLC
Location : Atlanta, GA 30314
Position : GRA Team Member
Job Description : Description: This position reports directly to the GRA Team Lead and is responsible for processing & underwriting applications for applicants seeking assistance with rent, utilities and homelessness stability services through emergency funding provided to the State of Georgia as a part of the federal Emergency Rental Assistance Program (ERA). This time-limited, emergency funding was allocated to provide relief to landlords and tenants that were impacted by the COVID-19 pandemic. prior customer service experience, family intervention or social work experience and/or experience working with individuals seeking federal governmental assistance. Some of the key functions for this position are as follows: * Accessing and using the online application portal to review applications for rent and utility assistance. * Ensuring all required documentation is complete and accurate. * Staying current on all U.S. Treasury requirements for the ERA program. * Communicating with the Rental Assistance Processors and Utility Specialists regarding any questions related to eligibility and/or documentation for specific applications. * Reporting any issues related to the work of the Rental Assistance Processors and Utility Specialists to their supervisors. * Communicating with applicants through the online portal regarding their applications to resolve any issues that could not be addressed by the Rental Assistance Processors and Utility Specialists as needed. * Responding to questions posed by applicants regarding their eligibility, required documentation, and/or how to complete the application as needed. * Responsible for ensuring any barriers to completing the applications and/or technical issues are promptly reported to their supervisor. * Ensuring their application reviews are accurate. * Coordinating with Accounting to move approved applications on for payment according to established policies and procedures. * Be available to answer any questions from Accounting regarding specific applications. * Review 20% of files from other underwriters for compliance, verify income and other information provided in the application. * Crosscheck income and benefits against available databases and/or information provided by outside resources such as Department of Labor, EIV, etc… Knowledge, Skills, & Abilities: * Knowledge of, and experience with, federal programs, laws, regulations, guidelines, and policies applicable to the U.S. Treasury Department’s ERA program. * Experience processing applications for government assistance. * Strong computer skills including Microsoft Office Suite. * Strong customer service skills and experience. * Ability to work accurately, at a fast pace, and always remain result oriented. * Ability to use independent judgement and discretion in managing situations and customers to resolve problems with positive outcomes. * Ability to think and perform job duties independently, yet also work cooperatively with other team members. Minimum Qualifications: Bachelor’s Degree in a related field and experience working for a government funded assistance program, OR, High School Diploma and three years of experience related to processing applications for government assistance and/or working with housing or utility related programs. Requirements: * Candidates for this position will be subject to a criminal background check, educational degree check, and reference checks * Customer service experience * Family intervention or social work experience and/or experience working with individuals seeking federal governmental assistance * Effective and efficient time management skills * The ability to review, process, analyze and disburse payments with complete accuracy for large quantities of applications within an established timeframe in compliance with the program’s established policies and procedures
Job Type: Full-time
Pay: $26.25 per hour
Schedule:
8 hour shift
Monday to Friday
Experience:
Basic math: 1 year (Preferred)
Quick Service Servers: 1 year (Preferred)
Work Location: One location
This post is listed Under Georgia jobs
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