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Full Details :
Company Name : CCS Medical
Location : Clearwater, FL 33762
Position : Medical Customer Service (Eastern/Central) – WORK FROM HOME!!
Job Description : Overview:
More than a career – a chance to make a difference in people’s lives!
When you have the power to make a difference in the health and well-being of others, every day is extraordinary.
Work From Home/Eastern or Central Time Zones – We Provide the Equipment.
Are you customer driven?
You will thrive in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done. If you are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time, you are a match for CCS Medical! If you relate well to all kinds of people, explain things easily in ways that our patients can understand and listen attentively, and can hone in on the most important issues, then.…….. this is the career for you!
As a Call Center Patient Advocate Representative I, you’ll handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. Provides cross-functional support of all business units to maintain up to date documentation and insurance for accurate processing and billing of patient services. Responsibilities:
What you’ll be doing…..
Obtains and process authorizations for reorders
Resolve patient issues and ensures accurate reorder processing via phone, document processing, medical record validation, CRM research, cross-functional collaboration, etc.
Ensures patients have all required medical documentation to permit billing of services as assigned
Maximizes patient base through retention efforts and cross-selling via phone
Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
Abides by all regulations, policies, procedures and standards
Qualifications:
Position Requirements & Competencies:
Minimum High School diploma or GED equivalenet. One year of customer service experience in a call center preferred.
Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
Position may require evening and weekend availability
Strong attention to detail, multi-tasking, communication, and organizational skills are essential
Exceptional phone and email etiquette
This post is listed Under Florida jobs
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