Operations Technician Job Vacancy in EY Hyderabad, Telangana – Latest Jobs in Hyderabad, Telangana

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : EY
Location : Hyderabad, Telangana
Position : Operations Technician

Job Description : At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity
As part of Enterprise Technology, the On-site Technology Support’s mission is to help our customers fulfil their purposes and contribute to building a better working world by providing a fit for purpose support service.
The On-site Technology Support Specialist provides this support to customers within the country or site by performing the highest level of multiple technology support activities. This professional provides meaningful contributions to team efforts to enhance effectiveness; acts creatively to prioritize tasks; interprets information; and applies technical knowledge to satisfy customer and firm objectives. This professional anticipates technology support issues as needed
Your key responsibilities
Assists with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
Assists with provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees
Assists with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents
Resolves incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies Identify sources and trends of technical problems to prevent future occurrences
Under minimal supervision, provides after-hours service for escalated issues from the Service Desk or supervisor
Performs asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Service process
Assists with off-site support for firm sponsored functions/meetings
Performs asset management responsibilities as assigned by supervisor
Assists with IT tasks related to office moves, buildouts and relocations
Operates as “remote hands” for other IT functions, such as Telecommunications and Hosting
Understands the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
Skills and attributes for success
Strong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues
Decision making responsibilities are limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary
This role receives direct oversight from a supervisor, with regular (at least daily, but more frequently for new hires) contact to monitor and assign activities
To qualify for the role you must have
Strong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues
Decision making responsibilities are limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary
This role receives direct oversight from a supervisor, with regular (at least daily, but more frequently for new hires) contact to monitor and assign activities
Ideally, you’ll also have
Maintains a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents
What we look for
Excellent communication, interpersonal, organizational, and time management skills
Excellent customer service attitude
Ability to work effectively with all levels of end users and IT personnel
What we offer
As part of this role, you’ll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

This post is listed Under Hyderabad jobs

Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company