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Company Name : NVR, Inc
Location : Reston, VA
Position : Part Time Customer Service Associate
Job Description : NVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, we’re committed to quality and to our customers and we take pride in the nearly 500,000 new homes we have sold and built across the country. Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We don’t just sell and build new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVR’s multi-billion dollar business operations.
As a Part-Time Customer Service Associate, your empathy and interpersonal skills will help you provide exceptional customer care to NVR homeowners. We’ll provide training and resources so you can successfully evaluate a caller’s situation to determine proper next steps to resolve the homeowner’s concerns. Your eagerness to learn about our homes and processes will help you acclimate quickly to a team committed to high standards. You’re motivated by the opportunity to proactively problem solve, address a customer’s concerns, and find a resolution that creates a positive outcome.
Whether you want to make an impact with a part-time role or want to build the foundation to begin a career path focused on customers, this is a great opportunity with an industry leading company. This position pays $21/hour and we offer shift flexibility during both our core business hours (8am to 3pm Monday – Friday) and weekends.
Primary Responsibilities
Complete paid training to learn and demonstrate proficiency with standard operating procedures and systems/technology
Consistently deliver an exceptional customer experience in a fast paced, high volume, call center environment
Manage and respond to customer service issues via phone and email in a timely manner
Accurately capture and record details of customer service requests in customer relationship management (CRM) system while speaking with callers
Communicate directly with field warranty employees to coordinate an action plan for homeowner’s concerns
Keep current with knowledge of NVR products and warranty procedures
Qualifications
1 – 3 years of professional experience in customer service
Demonstrated ability to interact with customers, build rapport, and manage relationships over the phone
Highly-driven proactive problem solver
Strong organizational skills with the ability to prioritize and multi-task
Excellent oral and written communication skills
Proficient typing skills with ability to document call notes during customer interactions
Familiarity with the Homebuilding industry or NVR’s products is a plus
Maintain a 3 to 5 day work week, working approximately 20-25 hours a week
Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships
Life at NVR
At NVR, your desire to excel is matched by our commitment to your success and we’ll give you the tools and industry knowledge you need. Our management team is tenured and talented, nearly 80% of them promoted from within, so you’ll find mentors who can share their knowledge, provide career guidance and encourage your success.
NVR also offers the following benefits to part-time employees:
Competitive Compensation
Paid Vacation and Holidays
401(k) & Employee Stock Ownership Program
Dental, Vision, and Group Life & Long-Term Disability Insurance
Employee Assistance Program
In addition to the traditional benefits, we offer all our employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you.
We are an Equal Opportunity Employer. Drug Testing and Credit Check are required. Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.
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