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Company Name : Law Offices Of Robert A Schuerger Co Lpa
Location : Wilmington, OH 45177
Position : REPRESENTATIVE
Job Description : Great job for those wanting a mid-shift 11:00 a.m. to 8:00 p.m. and 2 weekends per month. The weekends you don’t work you’ll be off Friday, Saturday and Sunday – Who doesn’t like a 3 day weekend, 2 times per month!!! The starting pay is $19.21 per hour. Training is 2.5 weeks. You must pass a federal background check. If you’ve previously worked for the Department of Education chances are you have a clearance.
Benefits are 56 hours of paid sick time, 2 weeks of paid time off and 11 paid holidays.
Ability to work from home after training and 1 or 2 months on the phones proving you are exceeding all expectations.
Duties:
Communicate with students and parents by telephone, email or chat to answer general questions or direct them to the correct functional area.
Understand the student loan cycle
Provide superior customer service. Provide thorough, proficient and accurate updates on computer files
Assist customers navigating the studentaid.gov website and logging into their FSA account
Maintain knowledge of functional area and company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement
Anticipate additional questions the customer may ask to aim for a 1 call resolution
This post is listed Under Ohio jobs
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