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Company Name : JPMorgan Chase Bank, N.A.
Location : San Antonio, TX 78258
Position : Virtual Hiring Event – Fraud Claims (English & Spanish req) (not remote)
Job Description : Description for Candidates
Successful Fraud Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:
Are very comfortable communicating with customers in a metrics-driven environment
Are able to navigate multiple technologies while staying engaged with our customers
Demonstrate resiliency and extreme adaptability in a fast-paced environment
Possess strong customer focus with the ability to have detailed conversations with our customers
Take ownership of each customer interaction while treating customers with respect and responding with empathy
Demonstrate personal excellence including punctuality, integrity, and accountability
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of our customers quickly and effectively
Effectively prioritize work to ensure efficiency
Are required to abide by all applicable regulatory and department practices and procedures
Have the ability to work independently and in a team environment
Think critically and exercise independent judgement
If you bring that, we’ll take care of the rest! When you join JPMorgan Chase & Co., we’ll:
Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
Invest in you with industry leading training, coaching, and development
Provide opportunities for professional growth and advancement
Provide a work environment of high-energy employees that are trained, coached, focused, and driven
Provide paid classroom and on the job training that start on day 1
Respect and value diversity, integrity, and teamwork
Qualifications:
High School diploma/GED required
Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
Must be willing to work in an environment that requires 100% phone-based customer interaction
Fluency in English and Spanish REQUIRED
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Night shift
Weekend availability
COVID-19 considerations:As a part of our commitment to health and safety, we have implemented various COVID-related requirements for our workforce. Requirements may change as public health policies evolve. JPMorgan Chase will consider accommodation requests.
Work Location: One location
This post is listed Under Texas jobs
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