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Company Name : Hawaiian Airlines
Location : Honolulu, HI
Position : Airport Guest Service Agent – Honolulu
Job Description : Start your aviation career with Hawaiian Airlines at the Honolulu airport!
As a Guest Service Agent with our Honolulu ‘ohana, you will:
Earn $15 per hour with pay increases (in accordance with the collective bargaining agreement), and
Learn new skills when you attend our PAID training courses
Apply below with your resume TODAY!
At Hawaiian Airlines, we are about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Interview Schedule
Candidates applying to this requisition may be considered for the interview process below. The interview process consists of the following:
A 60-minute group video interview
A 30-minute final video interview
Candidates successful in the interview process may be invited to paid classroom training in Honolulu. Training is 2 weeks, from Monday – Friday, 8 hours per day.
Position Overview
Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate.
Our best Guest Service Agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand.
Watch a brief two-minute video to learn more about the position.
Pay and Benefits
This position is covered by a collective bargaining agreement and the pay for this position is $15.00 per hour.
Medical, dental and vision benefits are provided in accordance with the collective bargaining agreement and may not be available for all positions.
Work Schedules
Per the collective bargaining agreement, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift.
Work schedules are set, 5 days on, 2 days off. Shifts do not change unless there is an operational need.
Part-time is 5 to 6 hours per shift and full-time is 8 hours per shift. Part-time employees may be extended to full-time hours based on operational need. Part Time and Full-Time shifts are scheduled 5 days per week. Based on operational need, you may need to report to work early and/or work beyond your scheduled end time.
Minimum Requirements
Legally authorized to work in the United States
Minimum 18 years old
Possess at least a high school diploma or equivalent education
Valid driver’s license issued in the United States (driver’s permits and provisional driver’s licenses not allowed)
Ability to lift up to 70 lbs. when checking in guests’ bags
Ability to accept any work shift awarded
Ability to complete pre-employment drug test and if hired, random drug testing
Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)
No visible body art. Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt or blouse), including but not limited to the neck area and above, any visible areas with arms lifted above the head, or any visible areas while in a crouching position. Covering tattoos with makeup, bandages or wearing a long-sleeved shirt under the short-sleeved standard uniform piece is not acceptable.
Must provide proof of full COVID-19 vaccination by date of training
Preferred Qualifications
Airline experience
Customer service experience in the hospitality industry
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 18 years (2004-2021) as reported by the U.S. Department of Transportation and was named No. 1 U.S. airline by Condé Nast Traveler’s 2021 Readers Choice Awards. Consumer surveys by Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi.
Now in its 93rd year of continuous service, Hawaiian is Hawaiʻi’s biggest and longest-serving airline. Hawaiian offers approximately 130 flights within the Hawaiian Islands, daily nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Japan, South Korea, Sydney, and Tahiti. As a result of the COVID-19 pandemic, Hawaiian’s Auckland flights remain suspended.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
This post is listed Under Hawaii jobs
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