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Company Name : Tata AIA Life
Location : Thane, Maharashtra
Position : AM/ M BCT ( Alternate avenues)
Job Description : Drive renewal collections through alternate avenues
Achieve renewal collection target for organization
Analyze failed cases and improve the gaps in collection process
Data to interpreted for further action
To engage with Payment Gateway and Banks for renewal collection and query resolution
Resolve customer queries and grievance related to collections
Reviewing collection strategy for better output
Support collection MIS management
Drive renewal collection through partner and internal sales team
Provide data analysis and red flag areas to improve on renewal collections
Effective engagement with channel partner
Support on customer grievance and queries
Support partner collections team
Recon payment done online by customer for renewal premium
Accounting of renewal premium in system by way of recon.
Solve queries of branch, sales, customer service and complaints team.
Work on STB cases and provide regular update to finance team
Ensure timely refunds in coordination with vendor and F&A team
Support IT development for system enhancement
Process review in accordance with audit and regulatory compliance guidelines
Ensure effective handling and timely resolution of key customer queries with a view to bring about customer satisfaction
Review system changes for process improvement
Preparation of presentation on process/ subject as per management requirement. Branches/Operations
This post is listed Under Thane jobs
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