Customer Service Representative I (Remote) Job Vacancy in Wawanesa Denver, CO 80123 – Latest Jobs in Denver, CO 80123
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Company Name : Wawanesa
Location : Denver, CO 80123
Position : Customer Service Representative I (Remote)
Job Description : Date: Apr 8, 2022
Location: Denver, CO, US, 80123 Colorado Springs, CO, US, 80901 Fort Collins, CO, US, 80526
Company: Wawanesa Insurance
We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may live and work in any state where Wawanesa currently operates in the U.S.
The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
Join a team that is dedicated to providing award-winning member service! So dedicated that we were just recognized by JD Power for having the highest customer satisfaction score for the second year in a row. In this exciting role, you will act as a professional insurance agent who can make policy changes and recommendations based on our member’s unique needs. If you have been searching for your forever company with an amazing compensation and benefits package, Wawanesa is the place for you! Let’s get together to discuss how we can get your career started today.
Colorado Compensation:
The pay range for this position is $16.54 -$22.37 per hour, depending on experience.
This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek or more than 12 hours in a workday.
Schedule: Your training and regular schedule may be a split shift schedule:
Monday through Friday, start time between 11:15 a.m. to 1:00 p.m. PST and ending between 7:45 p.m. to 9:30 p.m. PST.
Saturday and/or Sunday, 8:00 a.m. to 4:30 p.m.
Start dates: 05/09/2022 and 05/23/2022
The safety of our employees is very important to us. Candidates who are selected for this position will be trained virtually and must be able to work from home in a designated work area.
Job Responsibilities
Resolve complex inquiries by analyzing data using multiple information systems and policy/contract manuals to determine proper course of action in a timely manner
Deliver an exceptional and consistent customer experience in a fast-paced contact center environment
Advise and assist customers with making policy and coverage changes and all other service requests while ensuring sufficient coverage for the policyholder
Identify opportunities for upselling and cross-selling of various products and coverages
Complete all transactions in accordance with company policy and PCI compliance
Deliver superior results by achieving individual and departmental goals and objectives
Using Wawanesa information systems, record and document customer interactions, details of inquiries, complaints and actions taken
Retain policyholders through efficient and effective problem resolution and customer service skills
Resolve escalated customer contacts through polite and professional communication
Partner and communicate with other departments to maintain a quality customer experience
Perform other duties as assigned
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Qualifications
High School diploma or equivalent required, College degree preferred
Strong computer, phone, typing, grammar and multitasking skills
Ability to provide an exceptional and consistent customer experience, while balancing efficiency and quality of work
Strong active listening skills
Ability to interpret and comply with company guidelines and procedures
Must maintain high standards of confidentiality by maintaining sensitive information
Ability to adapt to change and perform effectively in a fast-paced environment
Demonstrate flexibility to work various work days, extended hours, including weekends, nights and holidays
Ability to identify an issue, determine resolution, and complete action as required
Foster teamwork, positive morale, and open communication
Current Fire and Casualty Broker-Agent or Personal Lines Broker-Agent license required or ability to complete licensing within the first 90 days of employment (if needed, company will provide course training and cover applicable license fees)
Bilingual English/Spanish preferred, but not required.
Previous insurance and or call center experience preferred.
Position requires the ability to lift up to 5 lbs. on a daily basis
Position requires low mobility throughout the branch buildings to meet internal customer demands
Benefits and Other Total Rewards Components Include:
Medical, Dental and Vision
Flexible spending accounts (FSA)
Voluntary benefit plans – accident, hospital indemnity and critical illness
Supplemental short and long-term disability benefits
Life insurance
Enhanced 401K plan
Paid time off (PTO) accrued at 0.0693 hours/per hour worked to a maximum annual accrual of 18 days (135 hours)
You will be eligible for Wawanesa’s annual bonus plan, entitled “Goal Achievement Plan” (GAP), that rewards employees for driving Wawanesa’s success.
Tuition Assistance and much more
If you have questions about compensation and benefits, please contact our Human Resources department at 858-874-5404 or email SD_human_resources@wawanesa.com.
Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application process. You may request reasonable accommodations by calling the Human Resources department at 858-874-5404 or emailing Human Resources at sdloa@wawanesa.com.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
All Wawanesa job applicants are subject to Wawanesa’s Privacy Policy.
Nearest Major Market: Denver
This post is listed Under Colorado jobs
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