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Company Name : Kaiser Permanente
Location : Ontario, CA
Position : Emergency Department Clerical
Job Description : Registers patients, answers telephones, maintains department records & directs visitors.
Essential Functions:
Receives & directs visitors, patients, staff personnel & others
Answers inquiries to include those concerning general organization, facilities & services
Refers to others for further information or assistance as appropriate
Determines members’ & non-members identity & eligibility & assessing need for interpreter/Language Barriers
Will document, in KPHC, the need or not for Interpreter
Provides telephone reception by routing information & messages to other individuals & follows through providing general information
Answers telephone stating the department & their name
Maintains the Emergency Department log
Is responsible for properly identifying the patient, verifying Demographics & placing a identification arm band on the patient as soon as possible after the patient’s arrival
The bands should be placed on the arm unless injury to the arms is present; then it should be placed on the lower extremity
Ask before entering a closed curtained area; introduction of self to the patient
Is responsible for maintaining the communication board w/ the patient’s name, date, time & complaint
Prepares, processes & routes a variety of forms
Prepares, processes & routes a variety of reports & distributes copies of documents as required
Performs other duties such as mailing, calling for patient transportation & ordering operational supplies as assigned
Promotes, ensures & improves customer service by demonstrating skills which are consistent w/ the organization’s philosophy of providing extraordinary customer relations & quality service
Prepares, maintains a variety of statistical reports for Departmental/Regional reports & distributes copies as required
Operates office machines such as the card making machine, computer, Xerox machine as required
Calls for repairs as needed
Requests paper charts, if needed & distributes appropriately
Enters anticipated Ambulance arrivals into the Reddinet Computer
Completes patient records in the computer on the KP Health Connect system & distributes any paper records as needed appropriately
Notifies departments appropriate for the task (admitting, repairs, dietary, radiology, etc.) & completes any requisitions as needed
Utilizes Easynet computer process
Empties the Pneumatic tube as necessary (from lab or chart room) & distributes appropriately
Is responsible for maintaining & keeping their work area clean & stocked as needed
Utilizes Regional Consistent Messaging when making contact w/ patients, visitors & during telephone encounters
Basic Qualifications:
Previous receptionist experience in a medical care setting, preferably an acute care hospital
Experienced Computer user, knowledge of multiple computer programs
Typing 20 wpm
Excellent Customer Service Skills
Excellent Communication Skills
Notes:
This is a temporary position for approximately 6 months.
Will need to work weekends as needed.
This is an part time benefitted position working various shifts in the ER.
Guaranteed 20 hours per week.
PrimaryLocation : California,Ontario,Ontario – Vineyard Medical Center – H
HoursPerWeek : 20
Shift : Night
Workdays : Sun, Mon, Tue, Wed, Thu, Fri, Sat,
WorkingHoursStart : 11:00 PM
WorkingHoursEnd : 07:30 AM
Job Schedule : Part-time
Job Type : Standard
Employee Status : Temporary
Employee Group/Union Affiliation : B05|USW|Local 7600
Job Level : Entry Level
Job Category : Administrative & Support Services
Department : Ontario Hospital – Emergency-Night – 0806
Travel : No
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
This post is listed Under California jobs
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