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Company Name : GM Modular
Location : Andheri, Mumbai, Maharashtra
Position : Executive – Customer Care
Job Description : Executive – Customer Care
Minimum 2 Years
Andheri (West) HO
Job Description
Qualification: Any Graduate
Industry: –
Experience: Minimum 2 Years
Category: –
Skills: Customer Relationship, Coordination, Service
Remuneration: Best In Industry
Key Responsibilities
Manage large amounts of incoming calls and mails regarding product information, customer
problems and service.
Resolve customer complaints via phone, email, or social media.Resolve product or service problems by clarifying the customer’s complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
Responsible for maintaining a high level of professionalism with the customers and establish a
positive rapport with every call, be it inbound call or outbound call.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow
up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.Maintain Inventory and Monthly conveyance of techniciansManage Field team attendance and their daily visits.Maintain quality feedback Report.
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