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Company Name : State of Ohio Jobs
Location : Cincinnati, OH 45214
Position : HYBRID Customer Service Disabled Veterans Outreach Specialist – 20045599
Job Description : Primary Location
: United States of America-OHIO-Hamilton County-Cincinnati
Work Locations
: OMJ Hamilton County 1916 Central Parkway Cincinnati 45214
Organization
: Job & Family Services
Classified Indicator
: Classified
Bargaining Unit / Exempt
: Bargaining Unit
Schedule
: Full-time
Work Hours
: 8:00 AM – 5:00 PM
Compensation
: $20.76
Unposting Date
: Apr 15, 2022, 10:59:00 PM
Job Function
: Customer Service
Agency Contact Name
: ODJFS Workforce Administration Team
Agency Contact Information
: Email: HR_Support_Center@jfs.ohio.gov
HYBRID Customer Service Disabled Veterans Outreach Specialist – 20045599 (220002WU)
Job Duties
MISSION STATEMENT:
Our mission is to improve the well-being of Ohio’s workforce and families by promoting economic self-sufficiency and ensuring the safety of Ohio’s most vulnerable citizens.
This position is held within the Office of Workforce Development. Learn more about the office by visiting Job and Family Services – Office of Workforce Development website.
Major Duties and Responsibilities:
Under general supervision, provides individualized career services to veterans with a Significant Barrier to Employment (SBE) as defined by the Department of Labor (DOL) (e.g., assessment; development of Individual Employment Plan; vocational guidance; coordinated supportive services; job development contacts; case management; referral to jobs and training); operates personal computer to enter, update and retrieve data (e.g., applicant registration and referrals to jobs; placements; reports); assists veterans in use of computer terminals at OhioMeansJobs (OMJ) Center or outstation location; provides and facilitates full range of employment and training services to veterans and eligible persons with the primary focus of meeting the needs of those who are unable to obtain employment through core services provided in an OMJ or other outstation location; conducts and/or assists in facilitation and/or provides logistical support for veterans job search workshops; responds to inquiries and complaints from veterans and government officials; develops jobs and job training opportunities for eligible veterans through contacts with employers (e.g., small/medium size private sector employer) or OMJ as required by Title 38 and Public Law 107-288 Jobs for Veterans Act; promotes and develops apprenticeship and other on-job training positions; carries out other duties to promote development of entry-level and career job opportunities for veterans with an SBE as defined by DOL; conducts outreach activities for the purpose of locating eligible veterans who could benefit from intensive services of various programs at different locations (e.g., Vocational Rehabilitation and Employment; Homeless Veterans Reintegration Project [HVRP]; VA hospitals and Veteran Centers; Civic and Service Organizations; Ohio Bureau of Vocational Rehabilitation [OBVR]).
Provides appropriate assistance to local OMJ Employment and Training Centers: assists in surveying customers (e.g., employers; job seekers; OMJ partners; community agencies) verbally and in writing to determine customer satisfaction with disabled veterans services.
Attends National Veterans Training Institute and other additional training (e.g., veterans training conference) as required; attends meetings and conferences and training; loads and transports equipment and informational materials; travels to and conducts on-site visits at various locations (e.g., support office; employers; County Department of Job and Family Services; veteran organizations; job fairs).
Performs other related duties as assigned (e.g., participates in staff meetings; operates personal computer to produce correspondence, reports and other document; maintains logs, records and files).
Qualifications
The following are the minimum qualifications for this position. For further consideration, applicants must clearly identify how qualifications are met within the education and/or experience sections of the applications.
The ideal candidate, at minimum, must have the following:
Formal education in arithmetic that includes fractions, decimals & percentages & in reading, writing & speaking common English vocabulary
3 months training or experience in interviewing
3 months training or experience in public relations
3 months training or experience in office practices & procedures
6 months training or experience in operation of personal computer
Must provide own transportation
Preference shall be given first to qualified service connected disabled veterans & if no such person is available then to any qualified veteran per Title 38, United States Code, Section 4103a.
OR
The equivalent of Minimum Class Qualifications for Employment noted above.
The candidate selected for this position would be expected to possess the following characteristics to perform the essential duties of the job.
Knowledge of interviewing; public relations;office practices & procedures; unemployment compensation benefit eligibility requirements*; employee training & development*; agency policy & procedures related to federally mandated employment programs*.
Skill in operation of personal computer.
Ability to apply principles to solve problems & deal with variety of variables in somewhat unfamiliar context; prepare meaningful & accurate reports; gather, collate & classify information about data, people or things; handle sensitive inquiries from & contacts with officials & general public.
(*)Developed after employment.
This position, upon approval, may work remotely and require occasional in-person work for training, meetings and other operational needs. Successful candidates must have and maintain internet at their remote location during normal working hours. Employees will have access to shared workspaces at an ODJFS location. Employees must reside in Ohio and within a reasonable distance to their assigned work location to respond to workplace reporting requirements.”
Unless required by legislation or union contract, starting salary will be the minimum salary of the pay range (step 1, currently $20.76 per hour) associated with this position.
NOTICE: Current employees of ODJFS in the OCSEA/AFSCME union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA/AFSCME applicant is not selected for this position.
All answers to the supplemental questions
must be supported by the work experience/education provided on your civil service application.
Unless the posting requires, please do not include attachments, as attachments will not be considered as part of your application.
TRAVEL REQUIRED, AS NEEDED. MUST PROVIDE OWN TRANSPORTATION OR, IN ODER TO OPERATE A STATE VEHICLE, YOU MUST HAVE A VALID DRIVERS LICENSE.
When contacted for an interview, an applicant who requires special accommodations due to a disability should notify the office at that time so proper arrangements can be made for the interview.
You may check the status of your application online by signing into your profile and clicking the “My Jobpage” tab to view completed submissions and submission details. If you have questions/inquiries, other than your application status, please direct them to the HR_Support_Center@jfs.ohio.gov.
Background Check Information
The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.
This post is listed Under Ohio jobs
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