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Company Name : IKEA
Location : Bengaluru, Karnataka
Position : ID Planners
Job Description : WHO YOU ARE
As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.
YOUR PROFILE:
Preferred experience in Home Furnishing planning & consultancy with customer focus and customer service.A practical hands-on approach to your tasks and the ability to work in a fast-paced retail environment.Good at quickly building rapport with people from different (cultural) backgrounds.Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with angry and/or upset customers).Ability to work varied hours/days as needed and travel across the city to work at different locations as per customer’s requirement.Ability to work alone but also as a team player and effectively handle several tasks at the same time.Passion for quality, craftsmanship, attention to detail and home furnishing.Excellent listening skills and ability to review and understand requirement and design with help of IKEA Home Planning solutions or other planning tools. Also experience in drafting, space planning and interior or architectural design.Experience with computer and interior design software (i.e., AutoCAD, Revit, 3D software, MS office).Ability to handle multiple and changing priorities/deadlines and moderate stress.
YOUR RESPONSIBILITIES
ESSENTIAL REQUIREMENTS:
Able to work with diverse team members.Able to work in a high paced retail environment.Ability to handle multiple customer enquiries.Ability to communicate via in person, phone or e-mail in English.Lifting/Handling Requirements – Ability to occasionally move or handle merchandise throughout the location generally 10-20 Kgs. This may include bending, stretching, reaching, and lifting on a regular basis. Any manual lifting over 25 Kgs will require the assistance of other co-worker(s) and/or use of manual lifting equipment.Standing for most times of the work shift.Strong attention to detail in order to maintain basic actions and adhere to IKEA policies and guidelines.Freely walk & move across all areas of the location such as sales floor, check outs, stock area and different areas at the customer’s place as per the requirement.Wear PPE (personal protective equipment) wherever applicable; and to use hand tools/small power tools and related equipment, if required.
YOU’RE RESPONSIBILITIES:
As a part of the Store Services Experience Team, you use your experience and extensive knowledge in the role as Home Furnishing Planner/Consultant, to secure a positive shopping experience for our customers by offering home furnishing knowledge and design expertise in the IKEA store for those customers that request it and need it for a complete home or business projects; to create and offer relevant, aesthetic and commercial interior decorating solutions so that customers have a positive impression of IKEA products and services. With this, we can maximise sales in all areas of the home using specialist knowledge of the range, local market and customers.
YOUR ASSIGNMENT:
Develop sales in an efficient and effective way in all media in order to attract more customers (both B2C and B2B) to IKEA more often and to buy more. You do this by optimizing our sales priorities and commercial activities. Main responsibilities are identifying customer needs, inspiring them with IKEA products and solutions, developing and executing sales steering, selling the IKEA way, range management and pricing. Also ensuring an enjoyable, convenient and successful shopping and buying experience, which leads to increased sales and sustained long-term profitability.Contributing to positioning the IKEA store as the first choice for home furnishing in your local market. Also use home furnishing to create target-driven commercial home furnishing solutions in businesses and homes that reflect the IKEA identity, optimizing the use of the IKEA Home Furnishing Business products by developing and implementing range solutions that strengthen the connection between the IKEA offer and the everyday lives of people.Actively contribute to gathering of insights and trends, translating this knowledge into locally relevant, functional, aesthetic and commercial solutions that exceed customer expectations and reflect home furnishing the IKEA Way.Utilize product knowledge to assist customers buying complex product systems and solutions.Follow up on pending offers as well as completed offers, striving for 100% conversion rate, loyalty and customer satisfaction.Work with multiple customers to coach them while using IKEA planning tools and providing specialist planning knowledge, helping to provide a good planning experience.Convey passion about IKEA products & services and actively learn about their features and benefits and share this knowledge with customers and colleagues.Retain high quality, while remaining simple, efficient and cost conscious when planning all design solutions using global tools as well as good examples from other stores and countries.Respect routines and responsibilities work together with Sales, Com&In, Logistics, Customer Relations, Services and other functions.Drive proactive actions and behaviour to help deliver both individual and market performance of commercial goals and understand the impact of actions on the financial results.Ensure the function operates with IKEA Code of Conduct and INGKA & India Business Risk and Compliance frameworks.Be an active player in working on sustainability initiatives within selling through ensuring sustainability priorities are reflected across offering (e.g., energy efficient lighting)
TOGETHER AS A TEAM
We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
PS – Please Note that Domestic Mobility is applicable as per the policy , however house rent allowance is not applicable .
Please attach your CV, motivation/cover letter and your portfolio when applying.
This post is listed Under Bengaluru jobs
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