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Company Name : Zota Health Care
Location : Surat, Gujarat
Position : Tele Calling Executive (Language Telegu/ Kannada/ Odia)
Job Description : Job location: Sagrampura, Surat
Job Type: Full time
Salary: ₹12,000.00 – ₹15,000.00 per month
Qualification: Any Graduate, 12th pass Minimum
Language: Telegu/ Kannada/ Odia
Job Description:
Communication
Demonstrates ability to interact professionally with potential customers via phone, email, telephone conferencing, Whatsapp ,video conferencing and face to face, to discover their business needs and develop a positive business relationship
Answer incoming / outgoing calls and respond to customer’s calls (Average 90+call @day)
KYC – Know our buyer profile. (B2B & B2C)- Identify and Understand the Leads
Resolve customer & Client complaints first Stage.
Research, identify, and resolve customer complaints using applicable tools
Identify and escalate issues to HOD
Route calls to appropriate resources or departments
Adhere to company policies, procedures culture and business ethics.
Work closely within a sales & marketing team and develop cooperative working relationships with all company colleagues.
Develop content to support lead nurturing efforts for RM’s
Technical
Document all call information according to standard operating procedures
Recognize, document, and alert the HOD of trends in customer calls
Follow up customer calls (The lead team will have to interact with the client till the time the 1st meeting is done)
Upsell products and services
Complete call logs and reports
Other duties as assigned by HOD or team Leader
Need to Close Franchise directly
This post is listed Under Surat jobs
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