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Company Name : Standard Chartered
Location : Mumbai, Maharashtra
Position : Officer
Job Description : Job: Operations
Primary Location: Asia-India-Mumbai
Schedule: Full-time
Employee Status: Permanent
Posting Date: 27/Dec/2021, 1:29:32 AM
Unposting Date: Ongoing
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Ensure output control performed as per guidelines & within timelines.
Ensure Wealth output control performed as per laid down wealth process & within SLA.
FAS / PIS transaction processed as per laid down process & RBI guidelines.
Ensure Insta Kit activity handle as per laid down process.
Handling of requests for voucher retrievals, duplicate statement, TDS, IBC.
Deliverable handling – Cheque books, KYC, Account closure, NBR pay orders.
S2O documents processing, archival of vouchers & documents as per laid down process.
Handling regulatory & court cases.
Ensure timely & correct regulatory return submissions.
Managing ATM related activity.
Ensure deceased claim processed within TAT.
Ensure proper updation of all registers/system updation daily as applicable.
Record Archival as per laid down process/timelines.
Ensure safe custody items managed & reviewed regularly.
Reconciliation of Sundry & Suspense account.
Undelivered debit cards & cheques books processing as per guidelines
Business
Ensure Timely resolution of customer queries & complaints
Being client centric understands customers’ requirements, able to apply them and guide other team members
Processes
Consistently exceed productivity, accuracy and timeliness norms
Identifies and shares best practices within your scope of work with LM/Unit Manager with a view to implementing standardized, simplified and automated processes –minimizing non value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities
Identify and suggest process improvement through automation, STP and digitization or cost reduction solutions.
Cross skill self across in at least two different process elements and product areas
Utilize all training opportunities available.
Maintaining smooth interaction and TAT’s effectively for all activities
Ensure updation of all registers, trackers & MIS on a daily basis.
With Ownership look for end to end resolution of Issues being encountered.
Ensure to have sufficient process knowledge to independently perform operations and must demonstrate proficiency by successfully performing this activity
Risk Management
Adhere to laid out processes and procedures while completing process actions
Ensure no surprise culture: no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits.
Comply with Group Money Laundering Prevention Policy and CDD Policies/Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.
Ensure adherence of BCSBI, Compensation Policy, Cheque Collection Policy guidelines and any other Group company policy.
Inculcate the practice of doing Right the First Time (FTR)
Ensure appropriate and adequate documentation is in place for process actions.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the India / Retail Liabilities / Internal Services to achieve the outcomes set out in the Bank’s Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Adhere to RBI and FEMA guidelines, Respond to Local regulatory bodies
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association
Key Stakeholders
Articulate customer’s needs, and proactively develops rapport.
Improve overall customer experience through TAT improvement
Ensure friendly, fast & accurate services to both internal & external customers
Other Responsibilities
Challenges the status quo, understanding that change is the only constant in the organization.
Actively identifies and manages potential resistance to change
Improve overall customer experience through TAT improvement
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.
This post is listed Under Mumbai jobs
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