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Company Name : Red Canyon Village, L.L.C.
Location : Panguitch, UT 84759
Position : Front Desk Agent
Job Description : Company DescriptionJust a stones throw away from Dixie National Forest and minutes to Bryce Canyon, Zion, and Grand Canyon National Parks, Red Canyon Village is the ultimate base camp for outdoor adventure. Offering positions in hospitality, retail, and maintenance, youll have the opportunity to serve guests from around the world! Our staff is friendly and always looking to meet new faces. Come join our team!Job Description*GENERAL DESCRIPTION: * The Front Desk Agent is responsible for coordinating reservations, greeting and registering guests, assisting with guest requests, processing payments, cleaning guest rooms, and providing excellent service to all guests and visitors.ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:Front Desk Duties:Greets guests upon arrival, performs check-ins, provides guest with any information needed while ensuring customer satisfaction.Books and processes lodging and activity reservations accurately.Provides information to guests regarding property policies, property activities, and the surrounding area; Assists with planning activities, answers questions and provides accurate, helpful information.Responds to and resolves guest inquires, complaints, and concerns.Responds to emergency calls and reports incidents as necessary.Answers and directs all incoming calls, schedules and performs wake up calls.Accurately posts room charges and checks out departing guests.Prepares daily reports.Accurately processes guest payments for lodging, services, rentals, licenses, miscellaneous items, etc.Ensures guest security by properly handling guest information and keys.Ensures the Front Desk and surrounding area stays clean and organized.Properly handle lost and found items.Housekeeping Duties:Stocks and organizes supply cart.Removes soiled/dirty linens from all beds.Inspects linens prior to placing in rooms and returns any torn or dirty linens to supply room.Distributes clean linens to stayovers, as requested.Cleans/scrubs shower, tub, toilet, sink, counters, mirrors and glasses.Vacuums carpets; Mops all tile floors; Dusts all furniture, and polishes as needed.Cleans microwaves, refrigerators and sinks.Checks bathroom inventory items and restocks any missing items as necessary.Folds clean linens as necessary; Places linen package in each room.Assists customers with specific requests.Cleans and organizes supply room.Complies with security procedures.Uses personal protective equipment (PPE) as required.Additional Duties:Knows and follows all company, Environmental, Health, and Safety Management Programs.Works extra shifts and hours as required.Assists in other departments as needed.Other duties as assigned.QualificationsAbility to read, write, speak and understand English.Ability to communicate via telephone, email, radio, etc.Excellent Customer Service Skills.Excellent Communication skills.Excellent Accounting skills; Ability to accurately complete cash and credit card transactions.Ability to handle guest complaints in a professional manner.Ability to Multi-Task; Work quickly and thoroughly when under pressure.Knowledge of surrounding facilities, activities, and features.PHYSICAL REQUIREMENTS TO PERFORM JOB DUTIES:Must be able to understand normal conversation and accurately communicate information.Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.Ability to climb stairs occasionally.Ability to twist, turn, push, pull, finger, grasp, and reach down, forward and overhead repetitively; Stoop, squat, kneel, and crouch occasionally.Ability to operate a telephone and a computer.Ability to remain seated for extended periods of time.Must be able to use general cleaning supplies; Grasp, lift, push, pull and use cleaning equipment.Ability to lift and carry up to 25 pounds occasionally.EDUCATION AND/OR EXPERIENCE REQUIRED TO PERFORM JOB DUTIES:High School Diploma, GED, or equivalent, or previous customer service, hospitality, or related work experience preferred.Previous experience working with hospitality management systems a plus.Additional InformationRed Canyon Village, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetic information, or any other characteristic protected by federal, state or local laws.Location: 3279 Utah Highway 12, Panguitch, UT 84759Job Type: Full-time
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