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Company Name : Utah System Of Higher Education
Location : Salt Lake City, UT 84101
Position : Customer Service Specialist
Job Description : my529 is looking for exceptional persons to join our team as full-time Customer Service Specialists. We have multiple openings for our specialist II and specialist III positions.
About Us
my529 administers the State of Utah’s 529 college savings plan and is consistently ranked one of the best 529 plans in the nation. As a quasi-governmental agency, we mix the stability of government with a goal-driven business environment. Sound financial management and expanded marketing have created substantial growth over the last several years. Our team of over 70 employees has a clear vision of growth and the teamwork needed to support it. You can learn more about us at my529.org. www.my529.org.
What a Specialist Does
Specialists receive inbound calls and answer questions about 529 plans. If you’re selected, we’ll train you so you can answer with confidence. As a specialist you’ll be making updates to accounts and writing letters to account owners, so you need to have basic computer skills and experience with programs such as Word and Excel.
You will also spend time entering data, including working with numbers, so you will need to have a keen eye for detail and accuracy. Because you’ll be talking with account owners or others interested in our plan, you need to have excellent communication skills. As a member of our professional team, you will be joining a hard-working group that is serious about providing exceptional service to account owners.
Responsibilities & Essential Functions:
Receive inbound calls and answer questions about 529 plans.
Work with numbers to provide accurate financial information to my529 account holders.
Update account information and write letters to account owners.
Data entry and typing.
Provide exceptional customer service to my529 account holders.
Ability to complete all other tasks or projects assigned.
Education and Qualifications:
A college degree is preferred for a Specialist II & III
Proficient with computers (intermediate skills, including typing and data entry).
Proficient with Microsoft Word and Excel.
Keen eye for detail and accuracy.
Excellent communication skills.
Ability to complete all customer service needs in a timely manner.
Compensation:
The Specialist II position begins at $19.28 per hour.
The Specialist III position begins at $21.21 per hour.
Benefits:
We offer a competitive hourly wage plus benefits, including:
Health, Dental, Vision and Prescription Plans start on your first day of employment
Flexible Spending Accounts
Excellent retirement plans (At no cost to you, we invest 14.2% of your annual salary into a retirement plan!)
Tuition reduction (50%) at the University of Utah after 6 months
Tuition reimbursement after 90 days for business related courses (approved by HR)
Free Trax and Frontrunner passes
Free covered parking pass
Green initiative: $20.00 extra, monthly, for using public transportation instead of covered parking.
Generous paid time off and sick leave
10 paid holidays
The Utah System of Higher Education is an Equal Opportunity Employer. Click here to view all USHE positions.
This post is listed Under Utah jobs
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