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Company Name : Spryos Corporation
Location : Salt Lake City, UT
Position : Software Support Specialist Level 2
Job Description : We have built an incredibly successful team of talented IT professionals that enjoys working hard, working together, and providing world class service to our customers. Our success has resulted in expanding opportunities and we need an additional team member to provide customer support services to a worldwide base of clients.We are looking for a full time Software Support Specialist. The successful candidate will be a proven team player who enjoys working closely with others in a technical role and who has demonstrated excellent verbal and written communication skills. He or she will be self motivated and technically proficient in HTML, Graphics Manipulation, Microsoft Windows, Microsoft Office Applications, and all major Internet browsers. Experience supporting and/or creating database driven software applications, Windows networks, and one or more programming language is preferred. Experience creating sites using Microsoft SharePoint is a plus.Job RequirementsThe responsibilities of the 2nd Level Software Support Specialist include:managing one or more projects for customerscreating and executing very basic SQL queriesediting HTML and updating websitesSharePoint site developmentgraphics manipulation using Photoshopsoftware configuration and troubleshootingextensive troubleshooting of technical issues using various toolsreceiving support requests via telephone and emailcreating support request tracking ticketsresolving software-related support requestscommunicating solutions to customersIf you enjoy working with people and computers, this may be the perfect job for you. Opportunities exist for growth into 3rd level support and management positions.Additional InformationWage is competitive and based on experience.This position will be filled on a temp to permanent basis (3 month probationary period).No recruiters or head hunters please – direct hire only.No third party contractors.Job Type: Full-timePay: $22.00 – $30.00 per hourBenefits:401(k)Flexible scheduleHealth insurancePaid time offSchedule:8 hour shiftMonday to FridayEducation:High school or equivalent (Preferred)Experience:Help desk: 1 year (Preferred)Windows: 1 year (Preferred)Work Location: Multiple Locations
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