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Company Name : FLEETCOR
Location : Saint George, UT 84790
Position : Customer Service Representative (SkyWest Airlines)
Job Description : SummaryThe Customer Service Representative must enjoy customer service, handling incoming and outgoing calls. He or she must have the ability to use various computer programs including Microsoft Office and Internet. They must project a professional image through phone interaction. They need to be able to troubleshoot problems and provide efficient and accurate answers to our client’s inquiries. This position also requires handling administrative duties such as faxing, copying, filing, and compiling research. This position will be onsite at our client’s site in St. George, UT.ResponsibilitiesProcess inbound and outbound calls from all clients and suppliers with a high standard of professionalismProcess requests from all clients in a timely manner per the defined service levelsObtain and evaluate all relevant data to handle complaints and inquiriesIdentify, research, and resolve all customer issuesComplete irregularity reports or status reports as definedAttendance and participate in department and team meetings as neededWork shifts, weekends, and holidays as scheduled following the department attendance and time off request processEscalate any and all issues or concerns to the acting supervisor for researchBook flights and rental cars for all clients if applicableAbility to comply with internal policies and proceduresAbility to complete no less than 3.5 actions per hourQualificationsMust be willing to work onsite, in the officeTravel to our Schaumburg, IL (Chicagoland area) office will be required for trainingExcellent communication skills both verbal and writtenStrong PC skills with a typing speed of at least 30 wpm and strong Internet navigation skillsDemonstrate the ability to learn and navigate multiple PC and web based applicationsProven ability to provide excellent customer serviceAbility to work in an environment with client driven volumes and activitiesAbility to work in a high volume, high pressure, deadline-oriented environmentAbility to work independently and as a contributing team memberExcellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammarStrong listening, problem solving, and multi-tasking skillsPrevious crew scheduling, hotel, and/or customer service experience is a plusAbility to add, subtract, multiply, and divide in all units of measureFamiliar with Microsoft Office programs#LI-KP2About the CompanyFLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.$2.6B Annual Revenue100+ Countries2.0B+ Transactions per Year8,500+ Employees(as of December 31, 2019)Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.FLEETCOR enjoys global recognition including: Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and StatistaForbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)Our Commitment to Diversity, Equality, Inclusion, BelongingTogether we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;Empowering our people to share their experiences and ideas through open forums and individual conversations; andValuing each person’s unique perspectives and individual contributions.Embracing diversity enables our people to “make the difference” at FLEETCOR.Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.Equal Opportunity/Affirmative Action EmployerFLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.Job Type: Full-timePay: From $18.00 per hourSchedule:8 hour shiftEvening shiftNight shiftOvertimeWeekend availabilityWork Location: One location
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