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Company Name : Virginia Heart
Location : Fairfax, VA 22033
Position : EP Hospital Scheduler
Job Description : POSITION SUMMARY
POSITION SUMMARY
The hospital scheduler will schedule all in and outpatient procedures at applicable hospitals in a manner consistent with Virginia Heart’s mission of delivering excellence in cardiovascular care.
The hospital scheduler provides support to the office manager, physicians, billing, clinical staff and most importantly, the patient. This is to be done in a courteous and professional manner. The hospital scheduler must have a high level of customer service and accuracy. There are also high expectations for teamwork across the company and going the extra mile to meet co-worker and patient needs.
ATTRIBUTES
Exhibits core behaviors consistently
Ability to Multi-task. Detail oriented. Strong communication skills (receptive and expressive). Enthusiastic, reliable and empathetic. Flexible. Has a problem-solving attitude. Ability to retain many details regarding scheduling.
RESPONSIBILITIES
(Hospital Scheduling Duties)
Provides support to the office manager, physicians, billing, clinical staff and most importantly, the patient.
Provides exceptional customer service.
Responsible for greeting all patients in a courteous, professional, and timely manner.
Provides friendly and efficient telephone services.
Registers patients in EMR system, verifies demographics and updates accordingly.
Collects co-payments, prepares patient receipts, and posts payments accurately via EMR.
Collects external/ internal mail on a daily basis and distributes appropriately.
Keeps reception area and waiting rooms clean and presentable at all times.
Able to identify all accepted insurance plans and cards.
Checks insurance eligibility; obtains patient insurances referrals as needed.
Performs daily chart preparation ensuring that required documentation is prepared in advance to ensure efficient patient flow.
Schedules appointments either via phone or in person.
Assists EP clinical staff by taking phone messages from EP patients. Respects and maintains patient privacy and dignity. Adheres to HIPAA law.
PROFESSIONAL DEMEANOR
Demonstrates professionalism in all interactions with patients, vendors and fellow employees to create a positive experience. Exhibits empathy and compassion. Adheres to Virginia Heart dress code policy. Exudes confidence on the telephone fostering reassurance for our patients; maintains positive body language while working with team members. Resolves issues appropriate to position. Respects chain of command.
Office Appearance
Is responsible for the cleanliness and tidiness of immediate work station, and designated areas as outlined by the Department Manager.
Policies
Adheres to Virginia Heart policies and procedures applicable to their position.
HIPAA Compliance
Respects and maintains patient privacy and dignity. Adheres to HIPAA law and is aware of one’s own environment and communication with patients at all times.
SKILLS & High School Diploma or equivalent required
QUALIFICATIONS
Minimum 1 year of experience in a customer service related field, preferably a fast-paced environment.
Medical office experience in a multi-provider office as a hospital scheduler or medical receptionist preferred.
PC and typing skills a must.
Prior experience with the use of an Electronic Medical Record (EMR) system preferred.
Bilingual (English/Spanish) a plus.
Excellent customer service skills and positive attitude.
Ability to multi-task.
Detail oriented.
Strong communication skills and pleasant phone manner.
This job description in no way states or implies that these are the only job duties to be performed by the employee occupying this position. Employee may be required to follow other job-related instructions and to perform other job related duties as requested, subject to all federal, state, and municipal laws.
This post is listed Under Virginia jobs
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