Airport Administration Services Agent Job Vacancy in Metropolitan Washington Airports Authority Dulles, VA – Latest Jobs in Dulles, VA
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Company Name : Metropolitan Washington Airports Authority
Location : Dulles, VA
Position : Airport Administration Services Agent
Job Description : Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.
As an Airport Administration Services Agent, you will provide critical customer service to the airport community in terms of processing lost and found property, and receiving payments for employee transactions.
Airport Administration Services Agent
Serves in the Airport Administration Department at Washington Dulles International Airport (IAD).
Receives and safeguards lost and found property through final disposition and works with business contacts and claimants to locate the rightful owners of the property. Produces reports and disposes of unclaimed property through appropriate property management procedures. Collects, controls, and disburses funds for various employee transactions; processes applications and updates data for parking permits and proximity cards; reconciles account balances; and creates reports that summarize cash and credit card activities. Performs related functions.
GENERAL RESPONSIBILITIES
Receives lost and found property from Airport Police and other airport personnel. Exchanges property custodial control in accordance with established procedures.
Enters lost and found property information into the system database; prepares various monthly computer reports on lost and found property data and property disposition. Reviews reports for accuracy and reconciles discrepancies. Alerts the Division Manager to any problem areas and provides recommended solutions or alternatives.
Maintains complete and accurate automated and manual records systems for ledgers, lost and found inventory , receipts, and related files.
Ensures an exhaustive attempt to locate and properly identify the rightful owner of found property. Prepares items to be mailed or shipped, upon owner’s request and makes deposits of checks and money orders of found cash in accordance with established procedures; authorizes reimbursements to claimants.
Prepares excess property forms and transfers control for found property to a Property Disposal Technician when property has been classified as unclaimed.
Notifies the Airports Authority’s Police Department when property is suspected of containing sensitive, illegal, or harmful materials (e.g., explosives, weapons, narcotics, etc.). Maintains records of all such items and arranges for proper disposal of items.
Reviews and processes applications, accepts payments, furnishes receipts, and issues parking permits and proximity cards to Airports Authority and non-Airports Authority employees at IAD. Updates and maintains parking permit and proximity card databases and collect parking permit and proximity cards from departing employees and issues refunds.
Reviews forms, issues receipts, and accepts and records payments for other transactions as well as found cash.
Reconciles account balances and generates and submits daily and monthly reports to the TAO staff, Manager, Office of Finance, and others as needed.
Distributes updated information and instructions for the web-based parking permit sales and tracking system (ePermit) and develops training materials and conducts annual training meeting for IAD parking representatives on system changes or procedures prior to the annual bulk sale period.
Generates ePermit reports to balance out and settle with each non-Airports Authority company who has purchased bulk permits, verify parking permits, and audit cash and credit card payments.
Monitors employee parking lot use by reviewing reports daily, weekly, and monthly.
Uses the Parking Revenue Control System (PRCS) to provide parking and access information to Airports Authority Public Safety officials and other law enforcement officials.
May serve as a Contracting Officer’s Technical Representative (COTR) for the ePermit system and armored car service at IAD. Works with the ePermit contractor and Office of Technology to identify needed system improvements and corrections, test changes, and sign-off on work.
Participates in quarterly audits by the Office of Finance.
Reviews and updates the annual IAD Orders and Instructions (O&I) operating procedures.
Attends required training; must pass annual test for Payment Card Industry (PCI) compliance.
Performs other duties as assigned.
QUALIFICATIONS
Three years of progressively responsible experience in basic bookkeeping or paraprofessional accounting that includes performing cash/credit card transactions and accounting procedures.
Two of the three years of experience in administrative support or customer service assistance.
Ability to evaluate and classify items, ensure consistency, and maintain automated database records to reflect status.
Knowledge of credit card transaction processing and ability to ensure credit card transactions are processed in compliance with Payment Card Industry (PCI) standards.
General knowledge of accounting policies and procedures and ability to apply them to handling monetary transactions, reconciling funds, documenting sales, maintaining, and balancing accounts, and resolving discrepancies to account for funds.
Ability to perform detailed analyses of data and information and make recommendations.
Ability to speak and write effectively.
Skill in using a computer and modern office suite software, with emphasis on procurement inventory control systems/software.
PREFERRED QUALIFICATIONS
Bachelor’s Degree in Accounting, Business Administration, or related field.
Evidence of sustained excellence in providing direct customer service to external customers, including members of the general public.
Previous experience managing a parking permit system for a large organization, such as an airport, university, or hospital.
EDUCATION
A high school diploma or a Certificate of General Educational Development (GED).
CERTIFICATIONS AND LICENSES REQUIRED
A state driver’s license in good standing.
NECESSARY SPECIAL FACTORS
Operates vehicle landside and airside (requires AOA permit).
Must pass annual test for Payment Card Industry (PCI) compliance.
Work is typically reviewed in progress upon completion for quantity, quality, timeliness, teamwork, customer service, and other factors.
May be subject to adverse weather conditions and dust/grease/dirt when transporting property and disposing of contaminated property.
May be subject to potential hazards when handling contaminated personal items. Wears personal protective gear, as necessary.
A background security investigation will be required for all new hires.
Metropolitan Washington Airports Authority is an Equal Opportunity Employer.
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