Customer Service Representative Job Vacancy in The Bowen Group Stafford, VA 22556 – Latest Jobs in Stafford, VA 22556

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Company Name : The Bowen Group
Location : Stafford, VA 22556
Position : Customer Service Representative

Job Description : The Bowen Group is looking to grow our Department of Veterans Affairs (VA) Customer Service team! These are full-time, remote positions that support 24/7 contact center operations with multiple shifts available starting soon

The Customer Service Representative provides front-line support for the Veterans Experience Office’s White House VA Hotline Contact Center. In this role, you will provide directory assistance, answer general inquiries, refer customers directly to other VA hotlines, and perform intake for the VA’s complaint management program. Phone calls are from a wide variety of individuals including Veterans, their family members and/or legal representatives, the public, and VA employees.

CORE FUNCTIONS AND RESPONSIBILITIES:
Understand and explain Department of Veterans Affairs (VA) services or procedures
Ask clarifying questions to identify complex or vague requests for VA services and information
Accurately record details of calls and other service requests in an expected timeframe
Select appropriate VA services to meet the specific needs of customers
Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public
Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application
Maintain confidentiality and privacy of callers
Organize and prioritize multiple tasks

QUALIFICATIONS AND REQUIREMENTS:
Must attend multi-day, virtual training from 9 a.m. to 5:30 p.m. M-F
Must adhere to The Bowen Groups COVID-19 Vaccination Policy.
One year of work experience in customer service environment
Ability to hardwire to High-Speed Internet with over 25mbps download and 10mbps upload speeds (no Wi-Fi)
Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
Ability to work under pressure including a calm and effective approach toward handling difficult calls
Ability to “think on your feet” to offer additional solutions to problems
Detail-oriented with strong organizational and time-management skills
Excellent verbal, interpersonal and written communication skills
Familiarity with the military and veteran community a plus
– Ability to pass a federal NACI background check- you must be a U.S. Citizen or a Green Cardholder
Proof of eligibility to work in the United States
Working knowledge of VA benefits and entitlements as well as Veteran issues and concerns a plus

The Bowen Group gives preferential consideration to U.S. Military Veterans or Veteran family members.

BOWEN PERKS:
– Health and Dental Insurance – Employee Premiums 100% paid by Bowen!
– Group Life insurance – Employee Premiums 100% paid by Bowen!
– Short-term Disability – Employee Premiums 100% paid by Bowen!
Generous vacation and sick leave
11 Paid Federal Holidays
401(k) with Match
Monthly Bonuses
Awesome Coworkers

The Bowen Group requires all employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you will be required to verify that you have been, or will be, fully vaccinated* upon acceptance of employment or to verify that you cannot be vaccinated due to a legally recognized exception.

Note: An individual is not considered to be fully vaccinated until two weeks after receiving the second vaccine dosage in a vaccine regimen involving two vaccines.

The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.

The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@thebowengroup.com :

Note:: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.

The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
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