Operations Analyst I (Richmond, VA) Job Vacancy in Dominion Energy Richmond, VA 23294 – Latest Jobs in Richmond, VA 23294
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Company Name : Dominion Energy
Location : Richmond, VA 23294
Position : Operations Analyst I (Richmond, VA)
Job Description : At Dominion Energy we love our jobs. That’s right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered “yes,” then read on!
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
This position does not offer relocation assistance.
Job Summary
Dominion is seeking an Operations Analyst I for our Electric Distribution Operations Center at our Richmond / W. Broad location.
The successful candidate:
Gathers and analyzes customer calls and various computer data to determine location and cause of power outages
Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations
Schedules and manages other non-emergency customer requested work in a timely and cost effective manner to ensure superior customer service
Provides accurate and timely information to customers, and first line resolution to customer complaints
Accurately reports outages to customers’ accounts
Accurately manages Estimated Restoration Times to customers
Maintains scheduling, reporting and follow up to the Local Office
Provides timely and accurate data for continual Service Reliability improvements
Performs other duties as requested or assigned
This position will require working on a rotating shift including overnight coverage.
Required Knowledge, Skills, Abilities & Experience
The knowledge, skills, abilities and experiences that are required for entry into this job include the following:
0-2 years of experience with a preferred Associate degree or 2 years of related experience with a High School Diploma / equivalent (Note: A partial year of related work experience of 6 months or greater will be considered one year towards the qualifications).
6 months of Regional Operations Center (ROC) experience is required
Basic knowledge of distribution and transmission systems
Ability to learn job-specific computer applications
Ability to handle constantly changing and emerging priorities
Ability to address multiple tasks simultaneously
Interpersonal, verbal and written communications, customer service, analytical thinking, good computer skills and proficiency working in various software applications such as Microsoft Office and other Windows based applications
Problem resolution
Demonstrated sound analysis skills
Strongly Preferred:
6 months of experience in the following is preferred
Customer Business Management System (CBMS)
Trouble Reporting System (TRS)
Trouble Reporting System Interface (TRSi)
Network Management System (NMS)
Dominion Mobile Viewer mapping systems.
Other various scheduling software
The company is actively seeking United States military veterans and service members who meet the qualifications outlined above.
Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined above.
Education Requirements
Education Level: Preferred Associate Degree (or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education)
Licenses, Certifications, or Quals Description
Working Conditions
Office Work Environment 76 -100%
Other Working Conditions
Test Description
No Testing Required
Export Control
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
Other Information
We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.
Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.
You can experience the excitement of our company – it’s the difference between taking a job and starting a career.
This post is listed Under Virginia jobs
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