Communications Assistant Job Vacancy in Sentara Healthcare South Boston, VA 24592 – Latest Jobs in South Boston, VA 24592
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Company Name : Sentara Healthcare
Location : South Boston, VA 24592
Position : Communications Assistant
Job Description : Sentara Halifax Regional Hospital
South Boston, VA
is seeking to hire a Full Time; Rotating Shift
Communications Assistant
This is an entry level position for a high school grad who has keyboarding skills of at least one year.
We strongly prefer candidates who have worked previously in a healthcare setting + 1 year of customer service
Entry level position, Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees at your level and additional duties as assigned.
Entry level position, Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees at your level and additional duties as assigned.
Education Level
High School Grad or Equivalent
Experience
Required: Computer/Keyboard Skills – 1 year
Preferred: Call Center – 1 year, Customer Service – 1 year, Healthcare – 1 year
License
None, unless noted in the “Other” section below
Skills
Required: Active Listening, Communication, Service Orientation, Speaking, Technology/Computer
Preferred: None, unless noted in the “Other” section below
Other
Previous healthcare and multi-line phone experience preferred. Understanding of medical terminology preferred.
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