Remote Part Time Flexible Customer Care Representative Job Vacancy in Wondrium Chantilly, VA 20151 – Latest Jobs in Chantilly, VA 20151

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Company Name : Wondrium
Location : Chantilly, VA 20151
Position : Remote Part Time Flexible Customer Care Representative

Job Description : Remote Part Time Flexible Customer Care RepresentativeCorporate OverviewWondrium is the premier entertaining and educational video subscription service that enriches your overall life experiences with approachable, comprehensive, and illuminating content. It’s a museum for your mind, an institution for your imagination, and a gallery for your personal genius. We search far and wide to bring you trusted, respected, and inspiring experts and nonfiction storytellers, who have collectively led over 6,000 hours of video courses, documentaries, and series. Your brain is going to love this place.Schedule Details: Must be available to work hours between 9:00 AM – 8:00 PM OR 11:00 AM – 10:00 PM Monday – Friday (float shift)Work on one weekend day is required. Weekend hours will be between 9:00 AM-5:00 PM (float shift)Black Friday is mandatory workdayHours will vary between 8-40 hours per week depending on call volume. Average hours will be 16-20 per week.Job Responsibilities: Providing inbound phone-based customer serviceManaging relationships with customers; generating additional sales by up-selling and cross-sellingResolving complaints, general questions, processing orders, and various administrative projects needed in the operation of the Call CenterCommunicating with customers regarding all aspects of purchasing, owning, and returning our productsSimultaneously manage multiple computer applications/technology tools and efficiently navigate Windows (MS Office) programs like Outlook and ExcelAchieving detailed knowledge and become a Subject Matter Expert (SME) on our products and policies to provide expert service to our highly valued customersMust be able to adapt to frequent changes in policy, product offerings, and Call Center operationsEducation and ExperienceAssociates degree or higherTwo (2) years of in-bound, phone-based customer service and sales experience; strongly preferredTech-savvy; able to effectively use technology tools and resources required to successfully perform the duties and responsibilities of the jobExperience working in Outlook and ExcelExcellent verbal and written communication skills to interact with customers and accurately record informationProven customer service skills to provide top-notch, outstanding customer service to our customersAbility to work independently as well as part of a larger and highly supportive teamAbility to sit at computer and work on the phone for extended periods of timeRequirements for remote workSecure home office environment free from background noise and distractions of any kind conducive to phone-based customer service supportReliable high-speed internet – ISP connections must consistently provide minimum upload/download speeds of 10 megabits per secondSchedule flexibility to work the required hoursTrainingWe provide an in-depth, fully paid 2 and a half week training to all selected candidates. The schedule for this is 10 AM to 7 PM, Monday to Friday.We are currently hiring from the following states: DelawareIllinoisOhioVirginiaFloridaIowaPennsylvaniaWashingtonGeorgiaNebraskaTennesseeWest VirginiaIdahoNorth CarolinaTexas*Affirmative Action/EEO statementWondrium provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.Job Type: Part-time

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