Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Kaiser Permanente
Location : Fairfax, VA 22033
Position : Representative, Teleservice
Job Description : Assists members to obtain medical service by scheduling primary care and selected specialty appointments for centers and providers. Assists physicians with initiation and execution of Telemedicine appointments, faxing prescriptions and referrals, as needed. APPROVED@ OPEIU JEC MEETING OF 04/5/2018.
Essential Responsibilities:
Receives phone calls and verifies identity and eligibility of callers.
Understands members’ request and schedules primary care or selected specialty appointments for medical treatment or sends message to the member’s Health Care Team.
Uses defined scripts per members’ symptoms, following its directives for disposition and documents in the medical record according to established workflow.
Transfers calls to medical advice nurse or other departments when indicated or directed by script.
Provides information about location of medical centers, pre-appointment preparation, and limited, related member benefit information.
Schedules follow up appointments for providers.
Opt members in for appointment SMS text reminders.
Reviews Health Maintenance Reminders with members, booking appropriate appointments as needed.
Assists members to select a personal provider and pre-enrolls callers as needed.
Makes changes to callers’ address, medical center, or other demographic information as needed.
Makes outbound calls and receives calls to/from new members and new Medicaid members to onboard them as a new to Kaiser Permanente.
Schedules video conferencing appointments and provides technical support for members with Telemedicine Appointments. Assists Telemedicine providers by faxing prescriptions and referrals, as needed. Initiates on-line meetings and provides introduction of member to Telemedicine physician.
Performs other related duties as directed.
Basic Qualifications:
Experience
One (1) year of experience in a high volume customer service capacity required.
One (1) year of experience answering high volume telephone calls in a professional setting (20-30 calls per day)..
Education
High School Diploma or equivalent required.
License, Certification, Registration
N/A
Additional Requirements:
Proficiency in the use of applicable computer software.
Effective interpersonal and communication skills.
Ability to type 35 words per minute.
Preferred Qualifications:
Experience in health care preferred.
Fast paced workplace experience preferred.
Detail oriented job experience preferred.
Work experience using multiple applications preferred.
Knowledge of medical terminology preferred.
PrimaryLocation : Virginia,Fairfax,Fair Oaks Medical Center
HoursPerWeek : 40
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri, Sat, Sun
WorkingHoursStart : 09:30 AM
WorkingHoursEnd : 06:00 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : M40|OPEIU|Local 2
Job Level : Individual Contributor
Job Category : Administrative & Support Services
Department : Fair Oaks Medical Center – Appt Svcs-Gen Central Svcs – 1808
Travel : Yes, 5 % of the Time
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
This post is listed Under Virginia jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company