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Company Name : Alaska Trail Guides
Location : Anchorage, AK 99502
Position : Tour Guide
Job Description : About usAlaska Trail Guides is a small business in Anchorage, AK 99508. We are fun, inclusive and rewarding.Our work environment includes:Lively atmosphereTour Guide City Biking Guides work together with Shuttle Drivers to create exceptional experiences for our guests. Lead clients by bike, ensuring client safety on half-day and full-day tours, creating an engaging experience through providing information and fun facts at various viewpoints along the way. Organize and execute tours catering to all guests according to Alaska Trail Guides’ standards and procedures. Guides outfit clients with bikes and helmets, ensuring proper fit before the ride.While cycling, guides ensure client safety on the trail and around wildlife, following Leave No TraceEthics, trail etiquette protocols, and wildlife protocols.Requirements High School diploma or GED equivalentValid Driver’s LicenseFirst Aid & CPR Certification1+ years working as a guide, in the tourism industry and/or in customer serviceKnowledge, Skill, and Experience Required Able to work both independently and within a team to lead fun, safe, and informative bike toursOutstanding customer service, communication skills, and strong organizational skillsImpeccable time management skills, reliable, able to give and receive constructive feedbackStrong Physical Fitness: Must be physically fit to ride 10 – 35 paved miles per day. In addition to cycling, guides must be able to lift a minimum of 30 lbs comfortably. Work outside in all temperatures and conditions for five to eight hours a day as required. Bend at the waist, twist the upper body, kneel, crawl, climb, reach above shoulders, flex and extend ankle, knee, and hip joints.Overview of Responsibilities and Duties Lead fun, interpretive tours by bike.Troubleshoot and fix bike issues that arise while on the trail.Demonstrate sound judgment and decision-making skills (risk management)Learn client expectations and strive to meet themRelate local knowledge, including natural, geological, and glacial historyWork well in a team, actively assisting all guests each day. Help clients gear up, deliver briefings, and interact professionally with guests at all times.Complete duties and tasks according to the operational needs of the business while adhering to company policiesJob Types: Full-time, Part-timePay: $15.00 – $17.00 per hourBenefits:Flexible scheduleSchedule:8 hour shiftMonday to FridayWeekend availabilitySupplemental Pay:Bonus payTipsCOVID-19 considerations:All guests and guides must wear a mask when in a vehicle and when social distancing can’t be maintained. Equipment and common surfaces are sanitized regularly.Ability to commute/relocate:Anchorage, AK 99508: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Required)Experience:Customer Service: 1 year (Required)Biking: 2 years (Required)License/Certification:Driver’s License (Required)Work Location: One location
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