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Company Name : Southcentral Foundation
Location : Saint Paul, AK 99660
Position : Administrative Support
Job Description : Outline of Essential Job Responsibilities/Functions to Include but Not Limited to:
Customer Care and Relationships:
Creates, develops, and nurtures culturally appropriate interactions and connections with each other, customer-owners, and the community.
Practices and promotes established customer service standards effectively.
Receives customer-owners to the department in a friendly, professional, and courteous manner.
Answers telephones, directs calls, and messages to appropriate staff member or department.
Responds to questions within scope of work.
Assists customer-owners by providing accurate information that meets the customer-owner’s needs the first time.
Works with customer-owners in a positive and courteous manner to establish and maintain effective working relationships.
Adheres to policies and procedures necessary for preparing records, documentation, and mandated reports for department’s programs.
Uses appropriate conflict resolution skills.
Maintains quality, safety, and infection control standards.
Applies knowledge of the Privacy Act of 1974 and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) to ensure the privacy of individuals/customer-owners is protected to the fullest.
Adheres to 42 CFR Part 2 confidentiality requirements to ensure that customer-owners privacy and confidentiality is assured.
Communications and Teamwork:
Shares and receives information, opinions, concerns, and feedback in a supportive manner.
Works collaboratively by building bridges and creating rapport with team members within departments and across the organization.
Works as an active participant in a team environment.
Assists and provides coverage for other team members, as needed being available and willing.
Responds to requests from team members and customer-owners in a timely manner.
Improvement and Innovation:
Makes meaningful improvement to services, programs, processes and/or organizational effectiveness that creates new value for customer-owners and employees.
Completes tasks as assigned:
Completes tasks as outlined by the supervisor in a timely and efficient manner.
Researches information needed to complete tasks.
Makes suggestions for strategies that would improve administrative processes.
Ensures adequate and timely follow-up.
Participates, supports, and adapts throughout the processes of change.
Initiates solutions to identified issues independently.
Workforce Development Skills and Abilities:
Seeks out additional learning opportunities to continue to develop the technical and professional skills needed now and in the future.
Takes responsibility for all work activities and personal actions by following through on commitments.
Completes administrative duties:
Completes a variety of computer-based tasks related to documentation in the appropriate format. Examples include but are not limited to: meeting minutes and agendas; registration and billing; personnel paperwork; creating charts, graphs, tables; and spreadsheets.
Obtains and documents all necessary information required to provide services needed.
Orders and maintains office supplies and equipment, facilities requests, and any other items necessary for operation of the department.
Assists in generating requisitions and purchase orders in Finance approved software as required, verifying appropriate use of funds citation.
Acts as a resource and trains others, when appropriate.
Arranges meetings and events as directed. Duties include but are not limited to: securing location; arranging equipment and necessary supplies; notifying participants; creating agenda; and completing event or meeting evaluation.
Provides administrative systems management for department:
Establishes and maintains an authorized system of administrative files.
Develops and monitors a system to track the status of various actions and correspondence.
Creates and maintains electronic database records as required.
Schedules appointments and meetings per established guidelines.
Completes administrative duties related to travel, training, timekeeping, and other appropriate administrative functions.
Maintains electronic telephone and e-mail directories for the department.
Gathers information and creates reports as needed.
Coordinates a wide variety of administrative duties within the department or area assigned.
Utilizes a variety of office applications. Examples include but not limited to: electronic health records, productivity software (Word, Excel, Outlook, etc.), scheduling, finance, and timekeeping.
Maintains appropriate attendance expectations including but not limited to arriving at work by the scheduled shift start, not departing before the end of the shift without pre-approval, scheduling personal leave in advance including finding coverage, lunch breaks, and wellness leave.
Accomplishes a variety of concurrent tasks on a day-to-day basis and makes appropriate decisions in performing duties independently to meet the needs and goals of the department and within deadlines.
Maintains professional communication.
Applies knowledge of and skill at the functions and responsibilities of the department.
Qualifications:
SCF programs are established to serve a primary population comprised of Alaska Native people who are affiliated with Cook Inlet Region, Inc. (CIRI) and Alaska Native and American Indian people within SCF’s geographical service area. Employees should have a thorough understanding of the cultures and the needs of this population. Such knowledge is critical to ensure the achievement of SCF’s vision of a Native Community that enjoys physical, mental, emotional and spiritual wellness, and mission of working together with the Native Community to achieve wellness through health and related services:
High School diploma or GED.
Additional Qualifications for Administrative Support II:
One (1) year of prior experience performing administrative support duties; or demonstrated proficiency as an Administrative Support I at SCF.
Additional Qualifications for Administrative Support III:
Two (2) years of prior experience performing administrative support duties; or demonstrated proficiency as an Administrative Support II at SCF.
This post is listed Under Alaska jobs
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