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Company Name : Hilton Anchorage Downtown
Location : Anchorage, AK 99501
Position : Director of Operations
Job Description : We are looking for a Director of Operations to lead associates in creating the ultimate guest experience in the market. The ideal candidate should have an excellent track record of successfully managing and leading a team to sustained high levels of service.The Director of Operation will assist the General Manager with the overall responsibility of the operation for the entire hotel including profitability, guest service, product quality, overall cleanliness, and maintenance of hotel property. In the absence of the General Manager, the Director of Operations will oversee all hotel operations.Duties & ResponsibilitiesOversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including Rooms, Food & Beverage, and Engineering functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.Assists with procurement of operating supplies for all departments.Provide the vision, leadership and strategy to inspire your associates to deliver exceptional service to drive financial success.Work with hotel department heads to establish goals and objectives that coordinate with the overall hotel wide goals and objectives.Evaluates changes to the guest’s needs, the hotel’s guest mix and competitive trends to recommend appropriate products/services and operational changes to ensure guest and employee satisfaction.Demonstrate and promote teamwork among all management and staff while creating an environment in which all associates reach their full potential.Requirements & SkillsMinimum of 5 years of experience as a Hotel Manager/Director of Operations at a hotel.Bachelor’s degree in Hospitality Management or related field.Candidate should have strong operational knowledge and provide a hands on, upbeat approach to management.Leadership skills, organization skills, entrepreneurial management, and a pro-active work ethic is required.Proven track record of delivering excellent guest service scores/3rd party review sites.Strong communication and listening skillsKnowledgeable of sales initiatives and principles of revenue management.Salary: negotiableJob Type: Full-timeBenefits:401(k)Dental insuranceEmployee discountHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftHolidaysMonday to FridayOn callWeekend availabilityEducation:Bachelor’s (Preferred)Experience:Management: 5 years (Preferred)License/Certification:Driver’s License (Preferred)Work Location: One location
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