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Company Name : Alaska USA Federal Credit Union
Location : Anchorage, AK 99503
Position : User Experience Analyst I
Job Description : Overview:
Reports To: Product Delivery Manager
Primary Functions: Assist in researching, analyzing and preparing recommendations for the credit union’s products and services. Strong emphasis on communicating member and employee experience needs.
Duties and Responsibilities:
1. Research and analysis – responsible for researching product and industry trends, preparing data to support business decision making about products, capturing various department needs, and providing recommendations based on analysis.
2. Product launch support – responsible for working with the Product Owner and project teams to successfully launch new or enhanced products through testing, communication strategy preparation, training and overall support of the launch.
3. Collaboration – responsible for working with multiple business departments to understand and document their needs, pain points, and priorities, assist in maintaining a feedback loop throughout product launch and analysis of product success
4. Organizational knowledge – maintain a working knowledge of credit union operations and an awareness of strategic initiatives, current and emerging technologies and best practices.
Qualifications:
Education: Not applicable
Creditable Experience in Lieu of Education: Prior product analyst, business analyst, data analyst or project management work.
Experience/Skills: Two or more years of experience working with senior decision makers. Self-motivated team player with ability to identify and resolve issues, energetic approach to product education, and the ability to earn the confidence and cooperation of employees outside of the department. Exceptional oral and written communication skills. Strong organizational, critical thinking, and problem-solving skills. Comfortable with uncertainty and change management requirements. Flexible approach to new projects, requirements, and workplace demands.
Tenure: Not Applicable
Equal Opportunity Employer
This post is listed Under Alaska jobs
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