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Company Name : Honeywell
Location : Mumbai, Maharashtra
Position : Field Service Supervisor(Auric Smart Cities)
Job Description : The purpose of this position is to lead the local Smart City service organization to deliver best in class services to exceed customer expectations and deliver planned financial performance. Develop skills, information and management discipline necessary to deliver services in a timely manner at planned gross margins leveraging HBS tools, processes and best practices.
Managing a portfolio of Smart City contracts within the location. To lead a team of Field Service Supervisors / Field Service Technicians in partnership with Honeywell sub-contractors to deliver planned and reactive maintenance service in compliance with contract KPIs, SLA’s and Honeywell and Customer requirements. Typical services covered are:
Integrated Command Controls Center
EMS/NMS
ICT and Cyber Security System
CCTV Surveillance System
Traffic Management System
Different Smart Components/ Solution covered under respective Smart City Contracts
Other Smart City offerings
Network Bandwidth / City Wifi Services
Fire alarm and detection systems
Security and access control systems
Experience in building services. Thorough knowledge of field service operations and financial processes.
Supervisory knowledge with demonstrated ability to lead a team.
Vender Management Skill – Smart City includes most of third-party system, ability to supervise the OEM and vender service.
Organizational Skills – The ability to prioritize tasks and deal with lots of conflicting priorities at any one time.
Presentation Skills – The ability to present both internally and externally when required. In Smart City the external interactions are mainly with High Profile Government Officials (IS/IPS); presentation skill is important with this aspect.
Financial Skills – The ability to understand financial data at contract level and identify appropriate actions indicated by variances to ensure key metrics are achieved. Meeting monthly numbers – Order Booking, Revenue, DGM, Collection, WC and other financials related to the SC contract
Operational Analysis – The ability to obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends/possible cause-effect relationships.
Decision Making – The ability to make considered and effective decisions and take clear action to address issues.
Execution – The ability to mobilize resources and develop and implement action plans / control mechanisms to achieve desired results and deliver on commitments.
Risk Management – The ability to understand the implications and assess the appropriate degree of acceptable risk and take actions to minimize risk.
Customer Relationship Management – The ability to build and maintain effective relationships with customers based on trust and mutual understanding.
Change Leader – The ability to embrace change and guide the team through periods of change in a positive and proactive way.
Delegation – The ability to achieve results through the transfer of decision making authority and task accountability to appropriate direct reports setting clear time scales and deliverables and providing ongoing appropriate support and feedback.
Coaching and Developing Others – The ability to enhance the performance of individuals and teams through setting challenging performance standards, providing constructive feedback on performance and collaboratively discussing improvement strategies.
Influencing/Persuasion – The ability to gain other people’s buy in to a course of action by communicating ideas with conviction, selling the benefits of the proposal and using compelling logic.
Communication – The ability to engage employees by providing relevant information in a timely manner using clear and compelling messages and by listening to and valuing input from employees.
Drive for Results – The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking.
YOU MUST HAVE
Bachelor’s degree, or equivalent. Some experience in the field.
WE VALUE
Advanced degree
Previous industry experience
Excellent communication skills
Demonstrated ability to influence at varying levels across the organization
Demonstrated ability to operate independently
Ability to use experience to appropriately apply the established standards
Demonstrated ability to effectively manage a team
Previous customer service experience
Additional Information
JOB ID: req336082
Category: Customer Experience
Location: Floor No : 7 , Jogeshwari, Vikhroli Link Road,Mumbai,MAHARASHTRA,400072,India
Exempt
This post is listed Under Mumbai jobs
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