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Company Name : Ephesus Solutions
Location : Riverside, CA
Position : Help Desk Technician
Job Description : Need Immediately Available Resources.3 month contract to hire: We are looking for a customer service oriented Help desk analyst to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.ResponsibilitiesProvide first level contact and convey resolutions to customer issuesProperly escalate unresolved queries to the next level of supportTrack, route and redirect problems to correct resourcesUpdate customer data and produce activity reportsWalk customers through problem solving processFollow up with customers, provide feedback and see problems through to resolutionUtilise excellent customer service skills and exceed customers’ expectationsEnsure proper recording, documentation and closureRecommended procedure modifications or improvementsPreserve and grow your knowledge of help desk procedures, products and servicesSkillsProven working experience in providing help desk supportProficiency in EnglishWorking knowledge of help desk software, databases and remote controlStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsCustomer service orientationBS degree in Information Technology, Computer Science or equivalentJob Types: Part-time, ContractPay: $21.00 per hourBenefits:401(k) matchingDental insuranceEmployee discountFlexible spending accountHealth insuranceHealth savings accountPaid time offRetirement planTuition reimbursementVision insuranceSchedule:8 hour shiftMonday to FridayNight shiftWeekend availabilityApplication Question(s):Please confirm that you know this is part time, and the hours are 6pm-10pmEducation:High school or equivalent (Preferred)Experience:Help desk: 2 years (Preferred)Windows: 2 years (Preferred)Desktop support: 2 years (Preferred)Work Location: One location
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