Guest Service Manager – Graduate Berkeley Job Vacancy in Graduate Berkeley Berkeley, CA 94704 – Latest Jobs in Berkeley, CA 94704

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Company Name :
Graduate Berkeley
Location : Berkeley, CA 94704
Position : Guest Service Manager – Graduate Berkeley

Job Description : Graduate Hotels®, is seeking a Guest Service Manager to join Graduate Berkeley and its brilliant team of hospitality enthusiasts.Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their communities.  We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it’s their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration. Graduate Hotels is proud to be Great Place to Work-Certified™, proving that our associates feel our commitment to cultivate a culture of inspirational and supportive leadership.JOB DUTIES AND RESPONSIBILITIESMonitors daily status of rooms, rates, discount rates and packagesMaintains current list of available rooms for walk situations Coordinates blocking of rooms for groups Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relationsCommunicates hotel’s unique design elements for effective storytellingReviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met Reviews guest satisfaction results and property audits to identify areas of improvementDrives Front Desk Upsell Program in order to assist in maximizing hotel revenueSolicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify an address employee opportunity areasEnsures staff communicates effectively with other hotel departments Maintains productive relationship with Valet Parking providerRegularly reviews department budget to meet budgeted wages and general expensesEnsures prompt and courteous service to guests Pre-registers guests according to standards Completes and monitors employee schedulesMonitors and ensures VIP arrivals are executed to highest standard Keeps track of rooms to ensure accurate status and readiness for check-in Hires, trains and develops direct employeesInteracts positively and professionally with guests to resolve issuesActs as Manager on Duty as requiredWorks nights, weekends, and holidays as neededOther duties as assignedEDUCATION AND EXPERIENCEMinimum of 1 years in similar leadership role.High School Diploma/GED, post-high school education preferred KNOWLEDGE, SKILLS AND ABILITIESBasic math skillsAbility to communicate effectively verbally and in writingStrong leadership skillsAbility to exceed expectations of guests and team membersExcellent time management skillsAbout Graduate Hotels®Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country.  Each hotel pays homage to the heritage of its unique town through cultural nods to the local community.  Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com.*Graduate Hotels is an Equal Opportunity Employer.Job Type: Full-timePay: $63,000.00 – $75,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveProfessional development assistanceReferral programRelocation assistanceRetirement planTuition reimbursementVision insuranceSchedule:Weekend availabilityWork Location: One location

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