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Company Name : Vive Hotel Waikiki
Location : Honolulu, HI 96815
Position : F/T Hotel Guest Services Agent
Job Description : Trendy boutique lifestyle hotel is seeking a new team member to be part of the best Guest Service Team!Please thoroughly read the job description prior to applying.1. Please send your resume2. Position is Full Time, 8 hr shifts, 5 days a week. Shifts vary based on hotel needs. 24 hour industry. Flexibility is a must including all holidays and all weekends.3. Applicants with Hotel Front Desk experience is a must. Those with Room Master experience are highly preferred.4. Team member must have high positive energy, friendliness and be passionate about exceptional care and service for our guests. Customer service oriented business.Job Summary:Guest Services Agents are to ensure all guests are welcomed with a smile and tended to. They provide guests with their needs in a professional and courteous manner at all times while performing other daily operations. They are a representation of the hotel and should promote the growth of the company. You are responsible for ensuring we provide the highest level of guest service and that our standards are met and maintained at all times. With a combination of a passion for the job and the right communication with other departments, you have the ability and empowerment to make the guest’s experience more than memorable.Duties and Responsibilities:-Engage each guest as a unique individual and listen attentively to their requests-Perform accurate check-ins and check-outs of guests daily-Assisting and monitoring the Front Desk at all times.-Answering phones in a timely manner which include stay inquiries, guest requests, concerns, etc.-Inputting reservations with a high emphasis to details and accuracy.-Responding to emails which include date inquiries, general info, requests, etc.-Handling guest complaints/concerns and finding resolution.-Cash handling and credit card payment processing.-Practice safe working habits, including bending and lifting appropriately to avoid injury.-Listen to guest’s complaints or concerns and resolve their issue in a timely manner-Writing logs, spreadsheets, and faxing.Abilities/Skills:-Excellent oral and written English communication skills.-Ability to read and understand effectively in the English language.-Warm and friendly personality. Welcoming and personable.-Able to work with minimal supervision. He/she should be able to analyze situations and make quick appropriate decision using common sense without the assistance of others.-Excellent multitasking and organization skills even under pressure in a fast paced environment.-Fully proficient in using basic computer functions.-Professional verbiage at all times.-Basic math skills including addition, subtraction, multiplication, and division of whole numbers, decimals, and percentages.-Additional languages are an asset.Computer Programs:-Individual must be efficient in using Microsoft Office programs including but not limited to Excel, Word, Outlook.-Knowledge and use of Room Master and Saflok.-10 key by touch-A minimum of 50 WPM.Job Demands:-Individual must be able to stand for long periods of time. Standing time is typically 8 hours.-May need to occasionally lift items weighing up to 30 pounds.If you have interest, please send your resume and a brief introduction about yourself. Should you have any questions, please feel free to email them as well.Job Type: Full-timePay: $17.00 – $19.00 per hourBenefits:401(k)Dental insuranceEmployee discountHealth insurancePaid time offProfessional development assistanceVision insuranceSchedule:8 hour shiftSupplemental Pay:Bonus payCommission payAbility to commute/relocate:Honolulu, HI 96815: Reliably commute or planning to relocate before starting work (Preferred)Experience:Hotel experience: 1 year (Preferred)Work Location: One location
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