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Company Name : Optigen
Location : Honolulu, HI 96817
Position : Medical Customer Service Representative
Job Description : -Schedule: Mon thru Fri 8:30AM to 5:00PMResponsibilities: work directly with medical professionals and physicians to facilitate patient careadvocate for and work in lockstep with chronic patientswork for an organization that rewards success and fosters a culture of promotionprovide outcome-based solutions for our physician referral sources and existing patient populationSubmit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departmentsPrepare and analyze the billing and setup paperwork for patient servicesWork closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organizationRecommend potential products or services to management by collecting patient information and analyzing customer needsActively participate in the training of new customer service and sales personnelQualifications: High school diploma or GED preferredProven work experience requiredAbility to learn and apply market and product information, as well as patient billing and insurance requirementsMultitasking capabilitiesComputer and technological literacyPositive and professional personal imagePhysical Demands: · This employee must occasionally lift and/or move up to 25 poundsJob Type: Full-timeBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridaySupplemental Pay:Signing bonusWork Location: One location
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