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Company Name : Hotel La Croix
Location : Honolulu, HI 96815
Position : Front Desk Agent (Overnight)
Job Description : Company OverviewWe are the #4 traveler ranked hotel on TripAdvisor in Waikiki. We are looking for motivated team members interested in ground floor opportunity to experience the redevelopment of the hotel into one of the top destination boutique hotels in Waikiki. We are on a unique & exciting path to create the best hotel company for the future built on a foundation of Love+Aloha. It takes passionate, dynamic & talented people to bring our vision to life. If this resonates with you, we look forward to receiving your application.GoalHawaii has a lot to offer, the weather, the beaches, the food, the mountains and most of all our people. Our goal is to offer guests a memorable experience by being their advocate during their stay in our Hotel.SummaryAs a Guest Experience Host, one must assist our guests with Love + Aloha in all related functions and maintain a high standard of service and hospitality.QualificationsHigh school diploma required.Bachelors degree preferred.COVID-19 vaccination required.Negative drug test required before startingPlease include 3 references from past supervise or manager.PrerequisitesHospitality, retail, or f&b experienceOpen availability preferred – guest experience is a 24/7 operationPositive and cheerful attitude, pleasant personality, enjoys meeting people from all over the world and enjoys helping others.College degree in Travel Industry Management, Business or equivalentEssential FunctionsPoint person for the guest experience, pre, during, and post stay.Take ownership of the guest experience and delivery a personalized and memorable experience to each of our guests.Engaging with guests to offer them a love and aloha experience.Delivery anticipatory service by seeking to understand the guests needs.Communicate with the appropriate departments for any guest issues.Make reservations and engage with guests throughout the reservations and prearrival process.Resolve guest issues in a calm and professional manner, providing solutions and making sure all guests have a 5-star experience.Develop a relationship with guests and provide services & recommendations for dining, shopping, actives, taxi, shuttles, wake-up calls, etc.Be self motivated to improve everyday.Have pride your work environment; keep the front desk as well as lobby areas clean and well organized.Job Type: Full-timePay: From $18.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftHolidaysMonday to FridayNight shiftWeekend availabilitySupplemental Pay:Commission paySigning bonusTipsAbility to commute/relocate:Honolulu, HI 96815: Reliably commute or planning to relocate before starting work (Required)Education:Associate (Preferred)Experience:Hotel Experience: 1 year (Preferred)Customer Service: 1 year (Required)Shift availability:Overnight Shift (Required)Night Shift (Preferred)Work Location: One location
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