Airport Desktop Support – Windows Technician- Kona, HI Job Vacancy in Essintial Enterprise Solutions Kailua-Kona, HI – Latest Jobs in Kailua-Kona, HI
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Company Name : Essintial Enterprise Solutions
Location : Kailua-Kona, HI
Position : Airport Desktop Support – Windows Technician- Kona, HI
Job Description : Airport Desktop Windows Technician – Kona, HI Essintial is a rapidly growing IT Services company headquartered in Mechanicsburg, PA. We are currently seeking a Full Time Computer / Network Technician to service equipment for our client’s primary location at the Kahului Airport and other locations on this and surrounding islands.Responsibilities include repairing computer hardware, including desktops, laptops, and associated peripherals. Additionally, reinstall operating systems in the case of hard disk failures. Diagnose software issues and identify and resolve application issues. We are looking for a Technician that also work well on a team. You may need to fly between the islands to service other airports and customers. Can provide the highest level of customer service on each call.Our current available shift: Airport shift hours. Must be very flexible. Must be available for shift assignments 7 days a week. Early morning or late evening shifts are required. Must be willing to work on major Holidays (Easter, Thanksgiving, Christmas, etc). May have to back fill with little or no notice.**Very Important** Must be authorized to work in the US. Must be able to pass an FBI background check for airport employees. This background check can go back to 20 years of history.To be considered for this position, the candidate must have the following:Two – Five Years of Onsite support activities. Helpdesk ticket dispatch to tech experience is helpful.Comptia A+ (Preferred)Knowledge of PC’s, Printers, and LAN, WAN equipment. Highly experienced.Knowledge of various brands of computer equipment experience is a plus.Answering calls on your phone or via helpdesk ticketing application. Will need to respond to customers located throughout the airport terminals. Respond to time sensitive SLA’s (Service Levels of Agreement) and meet or exceed the customer’s requirements.Self-starter and reliable. You will be the go-to person for this location. Must be available for after-hours escalations. Traveling between various customers locations. Air travel between the islands will be required.JOB DESCRIPTION:Provide hardware installation, de-installation, moves, adds, and changes, preventive maintenance, and basic remedial repair.Handle scheduling and reporting for daily preventive maintenance programs.Communicate effectively in a team environment with co-workers and customers.Efficiently handle multiple tasks in a very busy environment without supervision.POSITION REQUIREMENTS: Knowledge of the following systems/programs/operations: Microsoft Office, Computer Service Microsoft Windows 3.x,95/98/Me, 2000, XP and Windows10.General Use Encryption LAN/Wireless WAN. Customer may request to provide “smart hands” support on networking equipment. Need to be comfortable handling these requests.CertificationsComptia A+ Service Technician or willing to obtain in 6 months of employment.Basic knowledge of desktops, laptops, printers, and peripherals.Required Education: High school or equivalent. Microsoft, Cisco and other certifications are a plus.Familiarity with safety procedures and anti-static precautions.Professional appearance, attitude and ethical behavior required.We offer benefits and a generous paid time off program for our employees. If you are interested in this position, please respond to this posting with your resume and qualified individuals will be contacted for an interview. Essintial is an Equal Opportunity Employer. Learn more about us at www.essintial.comJob Type: Full-timePay: $24.00 per hourJob Type: Full-timePay: $24.00 per hourBenefits:401(k)Dental insuranceEmployee discountHealth insuranceLife insurancePaid time offReferral programVision insuranceSchedule:10 hour shift8 hour shiftExperience:Help desk: 1 year (Required)Windows: 1 year (Required)Business-to-Business Technical Support Occupations: 1 year (Preferred)Work Location: One location
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