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Company Name : Bank of Hawaii
Location : Hawaii
Position : Creative Account Services Specialist
Job Description : Under the direction of the Manager, is a part of the account services team that is accountable for implementation of short- and long-term strategies for partners while ensuring cost-efficient, quality service. Is responsible for work flowing in and out of the In House Agency and External Agency partners. Manages the intake of strategic briefs and other input from clients and works to produce omni-channel or channel specific creative briefs used to brief and manage the work across all creative teams. Collaborates with the media team to coordinate and plan integrated campaigns and the project management function. Balances the needs of partners along with the overall Brand Strategy, marketing strategic vision and creative workflow process while also supporting the creative team’s overarching brand and creative vision, goals and high creative standards. Serves as a liaison between the Bank of Hawaii and creative agency partners. Establishes project budgets and works with the project management function to manage budget as a project progress. Ensures business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Responsible for understanding the partner’s business model and delivering against that business need. Responsible for driving high partner satisfaction and communicating progress/results to partners through collaboration with creative teams. Maintains big picture view, proactively solves problems and anticipates partner needs.
Translates partners’ needs into an overarching creative project/brief intake, which is channel agnostic and universal to the creative organization and partners. Drives collaboration and partnership in the execution of the brief.
Provides strategic guidance on the creative approach, in partnership with Creative leaders, to ensure partner satisfaction and business success on key measures and KPIS. Coordinates the overall creative approval process.
Agency management – partners with key stakeholders to allocate work to agencies and drive internal & external agencies to product the best results. Measure outputs and performance along with managing the creative team’s relationship with key external partners.
Project estimates & budgets. Ongoing management of budgets and spending as well as explaining services and cost factors. Ensures that budget is strategically allocated across teams to drive high performance creative.
Performs all other miscellaneous responsibilities and duties as assigned.
MINIMUM QUALIFICATIONS:
Education: Bachelor’s degree in marketing, communications or other related field of study preferred. Bachelor’s degree with some coursework in marketing, advertising or design or equivalent work experience required.
Experience: 4-5 years of relevant work experience in brand management, marketing, advertising, public relations, or project management in a creative field, or equivalent work experience.
Technical Skills: Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and FrontPage) or similar software. Knowledge of or ability to use Bank software and systems. Must demonstrate proficiency in industry-standard layout, photo editing, illustration, and motion graphics software.
Other Job Qualifications: Ability to work with demanding and changing deadlines and priorities. Must have superior verbal and written communication, presentation, inter-personal, problem-solving, project management, multitasking and analytical skills. Must be poised and demonstrate diplomacy and tact. Should also be detailed oriented with the ability to work across departments and divisions and build/maintain strong working relationships. Able to coordinate multiple projects and conceptualize, design and produce marketing materials in multi-media platforms. Must be able to work effectively in a collaborative team environment. Able to perform under general direction and supervision, and also accept critique of work and requests for changes.
As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii’s full EEO statement, please visit https://www.boh.com/careers.
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