Director of Housekeeping Job Vacancy in Vida Hospitality Honolulu, HI 96815 – Latest Jobs in Honolulu, HI 96815

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Company Name : Vida Hospitality
Location : Honolulu, HI 96815
Position : Director of Housekeeping

Job Description : Job DescriptionThe Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.Responsibilities* Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.* Respond to all guest requests, problems, complaints, and/or accidents presented through reservations, comment cards, letters, and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.* Motivate, coach, counsel, and discipline all Housekeeping personnel according to The SOP’s.* Ensure compliance to Standard of the Week training, using the steps to effective training according to standards.* Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.* Maintain and control all housekeeping equipment.* Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).* Conduct monthly guest supplies and cleaning supplies inventories.* Ensure that large guestroom turns are managed efficiently.* Ensure consistency with departmental opening and closing procedures.* Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to SOP’s.* Develop employee morale and ensure the training of Housekeeping personnel.* Inspect rooms daily, and ensure that some rooms are inspected with Managers on a daily basis.* Inspect all VIP rooms prior to arrival.* Ensure that public areas, guest rooms, and back-of-house areas are cleaned to standards.* Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.* Conduct monthly and quarterly Housekeeping inventories on a timely basis.* Ensure guest privacy and security by correctly following procedures.* Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.* Conduct pre-shift meetings for room attendants and housemen.* Balance and clear room status daily.* Review Housekeeping staff’s worked hours for payroll compilation and submit to Accounting on a timely basis.* Prepare employee Schedules according to business forecast, payroll budget guidelines, and productivity requirements.* Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.* Ensure sign-off of all Service Standards by Position competencies for the Housekeeping staff.* Manage and organize large turn days (including group check-ins or check-outs).* Monitor out-of-order, out-of-service, discrepant, and showrooms.* Must maintain constant communication with Guest Services.* Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.* Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees.* Maintain key control system for house keys.* Monitor all V.I.P.’s, special guests, and requests.* Use the telephone and computer system for reporting and verifying room status.* Properly store, secure, and issue supplies as needed to meet business demands.* Ensure completion of regular maintenance and cleaning projects on a biannual basis.* Ensure overall guest satisfaction.Qualifications* At least 1- 3 years of progressive experience as a Director of Housekeeping or a related field; or a 4-year college degree; or a 2-year college degree* Supervisory experience required.* Must be proficient in Windows, Company approved spreadsheets, and word processing.* Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.* Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.* Must be able to multitask and prioritize departmental functions to meet deadlines.* Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.* Attend all hotel-required meetings and training.* Maintain regular attendance in compliance with The Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.* Maintain high standards of personal appearance and grooming.* Comply with The Hotel Standards and regulations to encourage safe and efficient hotel operations.* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.* Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.* Must be able to maintain the confidentiality of information.* Perform other duties as requested by management.* Maintain a warm and friendly demeanor at all times.Job Type: Full-timePay: $50,000.00 – $60,000.00 per yearBenefits:Dental insuranceHealth insurancePaid time offSchedule:10 hour shift8 hour shiftDay shiftHolidaysMonday to FridayNight shiftWeekend availabilitySupplemental Pay:Bonus payEducation:High school or equivalent (Preferred)Work Location: One location

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