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Company Name : CorTech
Location : Honolulu, HI
Position : Technical Support Assistant
Job Description : Shift
7:30 to 4:30 HST
The position is for an energy conservation program that provides rebates on energy efficient goods and services for residential homes & small businesses. The general nature and level of work for this position includes but is not limited to:
Duties and Responsibilities:
Handle a high volume of customer and contractor calls, supporting our energy programs.Quality control review of residential customer rebate applications.Use knowledge of program requirements to determine applicant qualifications and
provide customer support via phone.
Maintain productive relationships with internal and external clients, including specific
trade ally partners.
Assist with weekly reporting for the client and internal staff.Identify opportunities for enhancements to current process.
Basic Qualifications:
Minimum 3 years customer service experience.4 year degree or at least 4 years professional work experience in an office or call center.2 years’ experience with MS Office, including Word, Power Point, and Outlook with emphasis on EXCEL.
Preferred Qualifications:
Previous program/project administration experience is a plus.Intermediate working knowledge of Excel is a plus.Accurate typing skills with great attention to detail with a minimum of 40 wpm.Excellent organizational and communication skillsProven track record of successful project delivery.Ability to multitask and prioritize work in a self-directed capacity.Prior financial background and familiarity with statistical analysis, would be a plus
Type of Work:
Must be able to work at a desk and on a computer for extended periods of time.Must be able to communicate well over the phone with customers.Must be willing to cross train across multiple job processes and be willing to work on multiple programs.Must have attention to detail with transferring and manipulating data.Be successful working in a team environment.
This post is listed Under  Hawaii jobs
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