Customer Experience Specialist – Concern Job Vacancy in Percepta Houston, TX 77036 – Latest Jobs in Houston, TX 77036
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Company Name : Percepta
Location : Houston, TX 77036
Position : Customer Experience Specialist – Concern
Job Description : Requisition Title
: Customer Experience Specialist – Concern (0381K)US-TX-Houston
Description
satisfaction of being part of a unique culture.
What You’ll Be Doing
Create cases to resolve our customers’ concerns related to their vehiclesProvide highest level of customer support through omni-channel solutions (contact may include, voice calls, emails, chat, and SMS)Ensure frequent follow-ups with customers and dealershipsUse excellent resources to find processes and information to help with resolving concernsAccurately disposition and document cases
Collaborate via chat rooms to collaborate and discover best practices in resolving concernsUse critcal thinking and feel a sense of accomplishment after you have resolved a case
What You Bring to the Role
High school diploma (or equivalent) required; College degree is a plus2 years’ call center and work-from-home experience, preferred, escalations or retention experienceExcellent written and oral communication skills requiredProficient with use of technology, systems, and softwareAbility to utilize a PC to communicate with othersPeople-oriented and great at building relationshipsBroad knowledge of the automotive business preferredWork independently using both logic and intuition to reach appropriate conclusionsDisplay a strong customer focus, awareness, and sensitivity with the ability to gain trust and respect of colleagues and customersMake appropriate decisions and exhibit sound judgmentListen to others and respect differences of opinionAnalyze data, track trends, and retrieve relevant information to complete a task
What You Can Expect
Pay rate of $19. 50 per hourHealth/Dental/Vision/Life InsuranceFlexible Spending Account (FSA) and Health Savings Account (HSA)401(k) with company matchVacation/Sick Time and Paid HolidaysTuition Reimbursement ProgramEmployee Assistance ProgramEmployee Discount ProgramTraining and Development Programs (Percepta College)Employee Rewards Program (Perci Perks)
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
Culture of Service – to be treated like you are the customer from day one
Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributionsRespect – a team that is accountable, dependable and gives you their full attentionProactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organizationCareer Growth – lots of learning opportunities for aspiring mindsDiversity – be a part of our growing diverse and community-minded organization that is all about having fun!Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.
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