Customer Service Representative Job Vacancy in City of Austin Austin, TX 78744 – Latest Jobs in Austin, TX 78744
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Company Name : City of Austin
Location : Austin, TX 78744
Position : Customer Service Representative
Job Description : Position Information
Posting Title Customer Service Representative
Job Requisition Number COA085432
Position Number 104479
Job Type Full-Time
Division Name Asset Management
Minimum Qualifications
Education and/or Equivalent Experience:
Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service.
Licenses and Certifications Required:
None.
Notes to Applicants
Working with Austin Water provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more – click HERE for more information.
When completing the City of Austin employment application:
Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered.
A résumé and cover letter are required, but will not substitute for a complete employment application. Do not use the phrase, “see résumé” to complete your employment application or answer supplemental questions. That will be considered incomplete. Incomplete applications will not be considered.
If you are selected to interview:
Your skill level in Customer Service and Data Entry will be assessed, with a required minimum passing score of 70%
If you are selected for hire:
Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.
A criminal background investigation is required.
Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite – including construction sites, parking lot, garage or in any personal vehicle located on the premises.
Pay Range
$18.67 – $23.04 per hour
Hours
Call center has multiple shifts covering a 24/7 operation. This is an Essential Position, requiring on-call availability and mandatory service in certain situations. All shifts may be required to work overtime, on-call, weekends, nights, holidays, and during bad weather events. Shift assignments will be based on business need at time of hire and are subject to change at management discretion.
Job Close Date
03/30/2022
Type of Posting External
Department Austin Water Utility
Regular/Temporary Regular
Grant Funded or Pooled Position Not Applicable
Category Clerical
Location 3907 South Industrial Dr., Glen Bell Service Center 78744
Preferred Qualifications
Bilingual in English and Spanish
Experience working in a utility or similarly-regulated environment
Customer service experience in a high-volume call center environment
Experience using two-way radio to dispatch field crews
Experience using geographic information systems (GIS) or other geographic mapping software
Experience with automated billing system (e.g. the City of Austin Customer Care and Billing System – CC&B)
Database or software experience, including data entry and researching customer account information
Experience creating, routing, tracking, filing, and maintaining generated service requests
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments.
Resolves customer issues with one call resolution.
Answers customer requests or inquiries concerning services, products, billing, and equipment.
Verifies customer account and active services using various databases and software applications.
Researches customer account information to explain services, charges, and adjustments.
Logs customer complaints, creates service requests, and routes to the appropriate department(s).
Maintains and files all generated service requests.
Responsibilities- Supervision and/or Leadership Exercised:
May train others.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of billing procedures.
Knowledge of good customer relations practices.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software.
Skill in planning and organizing.
Skill in handling conflict and uncertain situations.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain effective communication and working relationships with city employees and the public.
Criminal Background Investigation This position has been approved for a Criminal Background Investigation.
EEO/ADA
City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
This post is listed Under Texas jobs
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