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Company Name : Texas Back Institute
Location : Plano, TX 75093
Position : Call Center Agent
Job Description : Texas Back Institute is a physician-owned practice founded in 1977. We are one of the largest freestanding multidisciplinary academic spine centers in the world dedicated to providing superior and innovative care for patients who suffer from back and neck pain.Overall Description: The Call Center Agent is the primary point of contact for new and existing patients seeking to schedule appointments with our providers.Responsibilities include: Initial contact for incoming calls. Calls may be related to patient scheduling, care or unrelated calls for direction or instruction.Complete intake assessment as needed from callers.Determine scheduling needs based on intake responses, location and other factors.Schedule initial appointments utilizing EHR system.Respond to medical records request as required.Track incoming referral information. Maintain referral reporting systems.Enter phone notes in a timely and accurate manner.Reliable attendance required to ensure consistent excellent customer service.Minimum Requirements Experience in medical office with high call volume preferred.Experience with patient intake processes preferred.Superior time management skills and a self-starter.Excellent communication skills and proven record of building and maintaining positive relationships. Ability to build rapport with patients and others quickly.Organized and detailed orientated with thorough follow up ability.Knowledge of insurance coverage and claims process preferred.Competencies Maintain a positive attitude at all times. Always strive to find or be the solution for the customer.Present a professional image.Demonstrates exemplary customer service skills for both internal and external customers.Ability to relate effectively with others with demonstrated understanding of how to approach or respond to individuals based on their personal style and needs.Physical RequirementsWhile performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands, fingers to handle or feel, occasionally walk or stand and infrequently carry boxes/supplies of 10 lbs. or less.The physical requirements described above must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.TBI is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, physical or mental disability national origin, disability, veteran status, genetic information, pregnancy, age or any other characteristic protected by law.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offPaid trainingTuition reimbursementVision insuranceSchedule:8 hour shiftDay shiftMonday to FridaySupplemental Pay:Signing bonusCOVID-19 considerations:All patients and team members go through COVID screening at time of arrival, wear masks and practice social distancing.Work Location: One location
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