Customer Service Manager Job Vacancy in ProTech Industries Vancouver, WA 98685 – Latest Jobs in Vancouver, WA 98685

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Company Name : ProTech Industries
Location : Vancouver, WA 98685
Position : Customer Service Manager

Job Description : Since 1980, ProTech has been making rugged accessories for working Class 8, Medium Duty, and Light Trucks. We employ innovative custom designers, engineers, metal fabrication craftsmen, and one of the best Customer Service teams in the nation. If you are a highly skilled, enthusiastic, and goal-oriented team player, ProTech is the right place for you. We offer a competitive pay structure, full benefits, and above all else, a fun and always challenging work environment. Start a new adventure by submitting your resume to ProTech Industries today.__**Position Overview: Serve as primary CSR contact for a list of key customers, typically those of strategic importance and/or more advanced supply chain management practices. Serve as initial escalation point for customer issues to line out a resolution path that achieves customer satisfaction, while adhering to Protech’s Core Value set. Communicate regularly with outside sales personnel to create a complete feedback loop for customer hot-button customer satisfaction issues and status.Supervise the customer service team. Assign work, establish and provide training to team members, and provide guidance to reach established goals. In cooperation with the VP Operations and other team members, continuously improve the team’s efficiency and effectiveness in its use of systems and process through development and advancement of ProTech’s tools and their use.Assist with CSR’s individual development within the role, ever toward each providing an experience for Protech’s customers that is friendly, informative, and thoroughly professional.Essential Duties and Responsibilities: Mentor CSR’s on ways to improve their service performance and professionalism.Develop and implement uniformed and improved work processes for team, along with documented process and training material.Develop scripts for mass customer announcements, in cooperation with Sales Executives and VP Operations.Continuously improve overall customer satisfaction and experience.Train and develop new CSRs, address CSR performance issues when necessary and participate in quarterly CSR employee check-ins.Communicate key company strategies or changes that impact the team through meetings and other written materials in a timely manner. Solicit team input to take forward on new ideas or changes to processes.Resolve complex customer issues using internal resources.Maintain extensive knowledge of products, applications, and company capabilities to deliver product.Collaborate with production, design, delivery and outside sales to ensure customer needs are met.Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Customer service and manufacturing knowledge through experience normally obtained through a minimum of 5 years of experience or a combination of experience and technical training or post-secondary education.Ability to communicate clearly and comprehend both written and verbal communications.Ability to function efficiently in a high paced work environment with multiple demands and deadlines.Ability to work autonomously and have a strong internal drive for excellence.A self-starter with excellent organization and time management skills.Good math skills.Strong computer skills, including Microsoft Office suite applications.Flexibility to work hours outside standard business hours if needed.Travel throughout the US, up to 10% of work time.Strong attention to details and interest in problem solving in the best interest of the company and the customer.Good sense of design and application of products.Positive, outgoing and sales-oriented attitude.Working Conditions: · Standing and/or sitting for prolonged periods of time – up to 8 hours or more per day.· Appearance at all times must represent the company image.· Occasional lifting of up to 25 lbs.· Moderate to loud noise level.· May be exposed to metal dust, tools and machinery found in a manufacturing environment.· Fast-paced, customs manufacturing environment; subject to numerous priority changes requiring ability to track, follow up and ensure customer needs are met.Job Type: Full-timePay: $65,000.00 – $90,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayAbility to commute/relocate:Vancouver, WA 98685: Reliably commute or planning to relocate before starting work (Required)Experience:Customer service: 5 years (Preferred)Design: 1 year (Preferred)Work Location: One location

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