Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : VAS Aero Services
Location : Boca Raton, FL 33487
Position : Help Desk Support
Job Description : Position: Help Desk SupportDept: Business Processes & TechnologyReports To: IT ManagerDate: 05/07/21Purpose/Description: The Helpdesk Support role is to provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment.Duties and Responsibilities· Assisting in providing Level I Support.· Provide on-site and remote support for clients.· Mobile device support (iOS).· Configure and deploy the hardware and software needed to satisfy user requirements.· Setup of new users in Active Directory including assignment of Rights.· Develop help sheets and FAQ lists for end users.Responsible for the tracking and documenting of trouble tickets and resolutionsTroubleshoot, diagnose, and resolve technical problems either remotely, or at user’s desk.Ensure that all help desk calls are treated with the outmost courtesy and are quickly and effectively resolved.Work with other members of the IT team to troubleshoot and resolve user issues as they arise.Work with vendors support contacts to resolve technical problems.Desktop SupportVPN configuration and supportGeneral desktop and printer support including installation of drivers as needed.Troubleshooting email issues and general workstation issues.User training on windows and desktop applications as needed.Adding new computers to the domain.Maintain accounts, train users on remote access and usage.Resetting of System Printer queues and required.Competencies: · Preferred experience with VOIP phone systems.Strong experience with MS Office 365· Experience working with Microsoft Windows 7, 8, and 10.· Preferred experience working with VPNs.· Knowledge of advanced computer hardware, including desktops, laptops, iphones, and networking equipment.· Extensive application support experience with Microsoft Office and other business applications.· Standalone and shared printer installation and removal.· Installation and general support of miscellaneous desktop application.· Experience working with service desk best practices.· Exceptional written and oral communication skills.· Strong documentation skills.· Ability to conduct research into a wide range of computing issues is required.· Ability to absorb and retain information quickly.· Highly self-motivated and directed.· Keen attention to detail.· Ability to work independently with minimal supervision.· Experience working in a team-oriented, collaborative environment.· Ability to act quickly on resolving problems.· A service oriented-attitude-patience and resolve to do what it takes to get the job done correctly and satisfy the customer.· The ability to pick up new technologies easily and to become proficient quickly.Minimum Education and Experience: · High school diploma or GED required.· 2-year college graduate or equivalent· CompTIA A+ Hardware and Microsoft MCP certification (strongly preferred)· Minimum of 2 years’ experience providing desktop support.· Strong working knowledge of Microsoft Windows Operating Systems, Active Directory, MS O365 strongly preferred.· Any ITIL certifications/experience· PC Imaging experience required.Job Type: Full-timePay: $18.00 – $22.00 per hourSchedule:8 hour shiftMonday to FridayEducation:Associate (Preferred)Experience:Windows: 2 years (Preferred)Active Directory: 1 year (Preferred)Work Location:One locationWork Location: One location
This post is listed Under Florida jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company